- Report: #435881
Complaint Review: Big John's Auto - Spring Hill Florida
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Big John's Auto
15252 Spring Hill Drive Spring Hill, 34609 Florida, U.S.A.
Phone:
352-848-0500
Web:
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Big John's Auto Rigged my car, falsified estimate & warranty, treated badly Spring Hill Florida
They used to do good work. Not anymore. I brought my nissan in a couple of months ago, and thought i'd share my experience.
Ownership changed, and their 12 month warranty is BS, you still have to pay for labor if the parts they sell go bad. But when you buy the part, they tell you 12 months 12,000 miles it's fully covered. Since when is a fully covered warranty make a customer pay for labor???
I brought the car in for a free estimate, and they rigged up my AC to squeak during this "Free" estimate by improperly installing a plastic panel which caused the ac belt to rub on the panel. This created a huge hole in the high speed brake duct affecting the high speed braking capabilities.
This little trick up their sleeve also exposed my belts and AC compressor to road debris, rocks, sand, etc. I'm lucky I caught it myself within 24 hours. They did replace the panel, but after 10 min of arguing and calling us liars while we stood in their full waiting room.
There claim was that the panel was that way when we brought it in. However, no sqeaks before they inspected, panel was fine. After their free inspection, panel was sqeaking really bad and there was a huge hole in my brake duct. I looked at the mechanic when he parked the car after the free estimate, and he just said "Oh its your AC compressor is going bad, you'll need to replace that too."
Seriously, stay away from big johns in spring hill, fl. They wanted $1400 to repair the first estimate, plus who knows how much to fix the "Bad AC compressor"... More than likely they wanted to make an additional $1500 from their rigging job, not to mention the results of debris getting in the belt area... Alternator, power steering, water pump, timing, etc. A good way to kill an interference DOHC engine. Thanks big john.
This isn't the first time I've heard bad things about them either. Nieghbors used to go there too until they got screwed over in a similar instance. I guess that's just how they do business.
A.S
spring hill, Florida
U.S.A.
Ownership changed, and their 12 month warranty is BS, you still have to pay for labor if the parts they sell go bad. But when you buy the part, they tell you 12 months 12,000 miles it's fully covered. Since when is a fully covered warranty make a customer pay for labor???
I brought the car in for a free estimate, and they rigged up my AC to squeak during this "Free" estimate by improperly installing a plastic panel which caused the ac belt to rub on the panel. This created a huge hole in the high speed brake duct affecting the high speed braking capabilities.
This little trick up their sleeve also exposed my belts and AC compressor to road debris, rocks, sand, etc. I'm lucky I caught it myself within 24 hours. They did replace the panel, but after 10 min of arguing and calling us liars while we stood in their full waiting room.
There claim was that the panel was that way when we brought it in. However, no sqeaks before they inspected, panel was fine. After their free inspection, panel was sqeaking really bad and there was a huge hole in my brake duct. I looked at the mechanic when he parked the car after the free estimate, and he just said "Oh its your AC compressor is going bad, you'll need to replace that too."
Seriously, stay away from big johns in spring hill, fl. They wanted $1400 to repair the first estimate, plus who knows how much to fix the "Bad AC compressor"... More than likely they wanted to make an additional $1500 from their rigging job, not to mention the results of debris getting in the belt area... Alternator, power steering, water pump, timing, etc. A good way to kill an interference DOHC engine. Thanks big john.
This isn't the first time I've heard bad things about them either. Nieghbors used to go there too until they got screwed over in a similar instance. I guess that's just how they do business.
A.S
spring hill, Florida
U.S.A.
2 Updates & Rebuttals
Tracy
Spring Hill,Florida,
Been with Big John's for years - never a problem
#2Consumer Comment
Thu, February 27, 2014
I have been with Big John's as a customer for probably close to 9-10 years. They are honest and reliable, and I have NEVER had an issue or problem with them. MANY times they have assessed my car without a charge or made simple fixes whereas they could have charged a lot of money, made the simple fix and I would not have known the difference. I would leave them my credit card and trust them implicitly to make only the needed repairs, cover their repairs if something wasn't quite right and never bat an eye. They ROCK! in my book - two small complaints in light of the immense experience I have had with them through the years is miniscule. Others have tried to talk bad about them to me and I light them up because it is just a ploy to get you to use another car repair place.
-Tracy Echols (signed because my comments are legit!)
valerie
spring hill,Florida,
United States of America
NEVER TRUST PEOPLE THAT DON'T SIGN THEIR NAME
#3REBUTTAL Owner of company
Tue, December 08, 2009
I CAME ACROSS THIS, WHILE CHECKING ON BOGAS WEBSITES USING OUR GOOD NAME. I HAVE KNOW IDEA WHO THESE PEOPLE ARE OR WHAT THEY ARE TALKING ABOUT, HAD THEY BEEN GOOD CUSTOMERS THEY WOULD HAVE KNOWN THAT BIG JOHN, MY HUSBAND PASSED AWAY LAST YEAR, I AM STILL HERE, AS I ALWAYS HAVE BEEN EVERY DAY SIDE BY SIDE WITH MY HUSBAND JOHN FOR 15 YEARS. SO OWNERSHIP HAS NOT CHANGED, HAD THEY ASKED TO SPEAK TO ME, I'M SURE WE COULD HAVE COME TO SOME SORT OF AGREEMENT, IF THEY HAD A PROBLEM. I WAS NOT AWARE. AS FOR OUR 12 MONTH 12 THOUSAND MILE WARRANTY WE STAND BEHIND THAT, AS LONG AS THERE IS NOW CUSTOMER ABUSE. I DON'T EVEN KNOW WHAT THEY HAD DONE UNDER WARRANTY, THE COMPLAINT DOES NOT SAY. ALL I KNOW, IS THAT I RUN THIS BUSINESS EXACTLY THE SAME AS WE HAVE ALWAYS RUN IT. WE HAVE ALL THE SAME MECHANICS, AND WE HAVE MICHELLE. IF PEOPLE COULD ACTUALLY THINK THAT JOHN HIMSELF WORKED ON EVERY VEHICLE IN THIS SHOP, WELL THEN THEY ARE SADLY MISTAKEN. WE ALL MISS HIM, HE WOULD BE VERY DISAPPOINTED IN ALL OF HIS SO CALLED LOYAL CUSTOMERS THAT KNOW I AM STILL TRYING TO KEEP THIS BUSINESS GOING, HAVE CHOSEN TO GO SOMEWHERE ELSE. WE ARE STILL THE MOST HONEST REPAIR SHOP YOU WILL EVER EXPERIENCE, AND AS I TOLD JOHN ALL THE TIME, OUR CUSTOMERS ALWAYS COME BACK AFTER THEY GET RIPED OFF SOMEWHERE ELSE. ALTHOUGH I AM A WOMAN, I WILL NOT BE TAKEN ADVANTAGE OF, I WAS TAUGHT BY THE BEST, I WATCHED HIM DAY AFTER DAY.
