- Report: #465385
Complaint Review: Bill Kay Chevrolet - Lisle Illinois
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Bill Kay Chevrolet
601 Ogden Lisle, Illinois, U.S.A.
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Bill Kay Chevrolet Deceitful practices throughout the buying experience! Lisle Illinois
I would like to be very clear as to the nature of the deceit being performed at the Bill Kay Chevrolet in Lisle, IL.
They will state extraordinary high prices for their vehicles hoping you are not informed as to the true cost of vehicles in their inventory (note they will never have a price posted on any vehicle on their lot.
They will absolutely low ball you for your trade in not a little but thousands! They will state a number of reasons as to why this is but the one they use now is that the price of autos is declining (shouldn't the cars on their lot be declining in price also?)
They will absolutely try and get you on the financing. They will quote you at least a point higher than you should actually be paying.
If none of these work and you are an informed buyer they will try and get you at the signing of documents. Keep in mind they have kept you in the dealerhship for at least six hours so all you want is to get your new car and get out! They will change the details of the agreement on the documents hoping you will not notice. The price of the car you are purchasing may be a bit higher, the price they pay for your trade a bit lower, the rate of financing a bit higher. If you notice they will play this off as a simple oversight on their part (this actually happened to me!) It's not over though.... after three weeks they will call and say they made an oversight (again...happened to me) and demand you owe more money. I was give three reasons as to why this was; taxes (turned out not to be true), warranty (bought it certified so again not true), and finally they said it was because of a misstated payoff amount on my trade (I called GMAC and they said the payoff was off due to dealer error no further details were available). I actually agreed to send the check but only to GMAC. I sent the check and received a phone call from Bill Kay dealership asking me to put a stop on the check and send it directly to the dealership..... I have refused and the check to GMAC has still not been cashed. This is all very suspicious!
Do yourself a favor....avoid the hassle of this dealerhip. There are plenty of honest dealerships.... Bill Kay Chevrolet Lisle IL is not one of them!
Jonathan
Chicago, Illinois
U.S.A.
They will state extraordinary high prices for their vehicles hoping you are not informed as to the true cost of vehicles in their inventory (note they will never have a price posted on any vehicle on their lot.
They will absolutely low ball you for your trade in not a little but thousands! They will state a number of reasons as to why this is but the one they use now is that the price of autos is declining (shouldn't the cars on their lot be declining in price also?)
They will absolutely try and get you on the financing. They will quote you at least a point higher than you should actually be paying.
If none of these work and you are an informed buyer they will try and get you at the signing of documents. Keep in mind they have kept you in the dealerhship for at least six hours so all you want is to get your new car and get out! They will change the details of the agreement on the documents hoping you will not notice. The price of the car you are purchasing may be a bit higher, the price they pay for your trade a bit lower, the rate of financing a bit higher. If you notice they will play this off as a simple oversight on their part (this actually happened to me!) It's not over though.... after three weeks they will call and say they made an oversight (again...happened to me) and demand you owe more money. I was give three reasons as to why this was; taxes (turned out not to be true), warranty (bought it certified so again not true), and finally they said it was because of a misstated payoff amount on my trade (I called GMAC and they said the payoff was off due to dealer error no further details were available). I actually agreed to send the check but only to GMAC. I sent the check and received a phone call from Bill Kay dealership asking me to put a stop on the check and send it directly to the dealership..... I have refused and the check to GMAC has still not been cashed. This is all very suspicious!
Do yourself a favor....avoid the hassle of this dealerhip. There are plenty of honest dealerships.... Bill Kay Chevrolet Lisle IL is not one of them!
Jonathan
Chicago, Illinois
U.S.A.
2 Updates & Rebuttals
Jonathan
Chicago,Illinois,
U.S.A.
ORLANDO
#2Author of original report
Mon, June 29, 2009
You are absolutely correct with that comment out of Orlando. I should not have rewarded them and if I could do it over I would not. There is a reason we stuck it out. The auto they had was the one we were set on. There was no other dealership within a hundred miles that had the auto we wanted with all the options we required. We were more than willing to pay a slight premium based on this. Most of the problems came after the price was agreed on for both trade in and auto being purchased. We were not prepared to be insulted by deceptive paperwork (that if we did not read would have cost us big!) Nor we prepared to receive phone calls three weeks later asking for more money! I think you would agree... that is a bit crazy. When their tricks on the paperwork did not work they did become rude but after 6 hours in the dealership all I wanted was to take the car (which is great by the way!) and go home. The problem with this dealership is that if you let them they will take advantage of you and if you want to avoid the hassle don't bother going in. I had already dealt with the hassle.... I may as well have gotten the car I wanted. My warning is directed to those that are thinking of going in there.... My message stands..... If you would like to AVOID headaches and hassles stay away from this dealership. If you must deal with them (as I did....if you have a wife you will understand the nature of getting exactly what they want) be very careful.... They will attempt to rip you off!!!!
Jim
Orlando,Florida,
U.S.A.
Then Why Did You Reward Them???
#3Consumer Suggestion
Sun, June 28, 2009
If you noticed all this fraud, deception and the fact YOU STAYED THERE for six hours...(No, they didn't KEEP you there...you agreed to stay and play doormat)...why in the hell did you buy the car??? Why did you REWARD them for all this poor treatment? Are we all now supposed to feel sorry for you because you agreed to be treated this way???
