Flynrider
Phoenix,#2Consumer Comment
Tue, November 08, 2011
" we verbally agreed with the sales person and his manager on the out-the-door price. "
A verbal agreement is only valid if it is the same as the contract you signed. In other words, you can make a verbal agreement on the out-the-door price, then insist that the total at the bottom of the contract matches what you agreed to. Written contracts take precedence over any verbal commitment.
"We noticed confusing numbers throughout the contract, to include fictitious rebates thus confusing the real numbers. "
If a contract is confusing, you don't sign it. A contract is an agreement between you and the dealer. How can you sign something if you don't know what you are agreeing to?
"After signing all the paperwork and taking ownership of the new vehicle, we realized that the numbers were not the numbers we verbally agreed on. "
After signing the contract is the worst time to verify the numbers. By then, you are committed to the numbers on the contract.
" Then we decided to return the car back to the dealer and get the trade-in car back. "
Does the contract say that you can return the vehicle and get your old car back? Probably not. Are you seeing a common thread here? Everything revolves around the written contract. A salesman can tell you that a car will poop a gold nugget out of its tailpipe every thousand miles, but if it's not in the contract, don't expect it to happen.
"I love my car but I really would like to buy it at an honest dealership. "
This could happen to you at virtually any car dealer. Dealer finance guys make their money by arranging the contract to maximize profit for the dealer. I personally have never received a contract that reflected the verbal agreement I'd made with the sales staff (at least not the first contract offered). This is something you'll need to watch out for the next time you go car shopping, because it is a very common practice in the industry.
coast
USA#3Consumer Comment
Tue, November 08, 2011
Read before signing. Is that a complicated concept?