Complaint Review: Bill Woods Ford - Easycare - Kansas City Missouri

In respect of my late husband Jeff Allen could you please delete his name in this complaint towards Bill Woods Ford which has been closed for years now. Thank You!

Larry you said in your posting "As soon as I get them I will pull the notes on both of your claims and determine what took place from our adjuster's point of view and send you a personal response to open a dialogue between us with the objective of getting you satisfied. " That being said, let's have an open a dialogue posted right here@ ripoffreport.com so others can find out what to do when they have some of the same troubles that Greg is having. You have a problem with that Larry? I think it would be a good way for you to show how you work with consumers that are having troubles. If you are out to help your customers, lets get EVERYTHING out in the open for ALL to see. Or why not just give Greg his money back Larry? Or is it we don't want to up set the dealer? So many car dealers want to have ways to LOCK consumers into something with no loop holes or options of getting out of anything. If a company has a good product or service they do NOT have to lock their customers intoany kind of contract. Good products and services will keep the customers around. Yes, I know, contracts keep the profit around for a longer period of time! You say you are the CEO and Chairman of APCO. OK that should mean that you Larry have the power to give Greg all and I mean all of his money back if he wants it, am I correct? I hope this issue will not get drug all out and make a big project out of this. I am sure you and we here @ ripoffreport.com do not want Greg to have a false since of being satisfied. Larry we also need to not forget that many car dealers like to double dip the consumers. You know, make the buyer "think" that a repair is not covered by the warranty company and get consumer to pay. Then the dealer will get the warranty company or auto maker to pay for the same repair. The dealer will then have two payments for one repair. Consumer and the warranty company or auto maker. Can I assume that if the above happened to Greg he will find out about it from you? Are you willing to tell Greg if he has been double dipped? I hope so. To all who read this. If you are having troubles with Easycare contact them direct at FORD MOTOR COMPANY 1303 Fairlane Circle ALLEN PARK, MI 48101 Contact: Mark Munson at his email address [email protected] APCO 6010 Atlantic Blvd Norcross, GA 30071 (678) 225-1000 If you think a Ford dealer has double dipped you on warranty repairs, contact Ford. Ford Motor Company 1303 Fairlane Circle Allen Park, MI 48101 Phone313-390-3476 fax: 313-390-1697 Larry can I assume that the below people @ Ford do not have a problem with me posting their names, number's and email? We @ www.ripoffreport.com are Only trying to help consumers with their troubles. Kristine Testori [email protected] Brand(s): Ford Motor Company Department: Process Leadership 1-313-594-3542 David Reuter [email protected] Brand(s): Ford Motor Company Department: Global Operations 1-313-594-4410 Paige Johnson [email protected] Brand(s): Ford Motor Company Department: Customer Satisfaction & Technologies 1-313-248-6820

Greg, I have just received this string of information so please forgive me for not having been involved earlier. First, let me assure you that we want to make sure you are satisfied with your purchase of an EasyCare Vehicle Service Contract. For me to help you I need your full name and your EasyCare service contract number. I have your e mail address and will send you a separate e mail requesting these so that you will not have to post them on the web. As soon as I get them I will pull the notes on both of your claims and determine what took place from our adjuster's point of view and send you a personal response to open a dialogue between us with the objective of getting you satisfied. Unfortunately I am out of the country all week next week, so connecting by phone would be difficult, but I will be on E Mail every day and will have the notes on the claim and be able to start discussing it with you intelligently very shortly after recieving the info I have requested above from you. In my e mail to you I will include my personal information including my address, e mail address and cell phone number. I will hopefully be able to handle your issues by e mail, but if not and you are willing to send me your phone number I will call you from out of the country if necessary. SOME FACTS: EasyCare is a brand of Vehicle Service Contract offered by Automobile Protection Corporation - APCO, a wholly owned subsidiary of Ford Motor Company. I am the CEO and Chairman of APCO. APCO is committed to delivering on the promises made by our service contracts. We have an outstanding reputation for claims service and payment and have paid over $100,000,000 in claims since we started the company in 1984. A service contract does have specific coverage and some exclusions. Until I see what coverage you purchased I will not know the exact details, but I assure you that if the breakdowns you have incurred are covered under the contract you purchased I will personally see that the clais are paid. Our adjusters work hard and strive to satisfy all of our customers. Unfortunately, some circumstances are simply not covered and in those circumstances it is difficult to totally satisfy a customer who might not have read the contract and might expect that everything is covered. It is our intention to fairly adjudicate each and every claim and look for an opportunity to cover the failure under the contract. All of our contracts are fully insured and there is no advantage to APCO/EasyCare to deny a claim... we don't get to keep the money... we want to pay each and every claim we can so that we keep you and other customers satisfied. We do have a responsibility to the insurer to pay only those claims covered by the contract. Thank you for taking the time to read this. I am now signing off and will be sending you a personal e mail immediately following this. I look forward to working with you to come to a solution on this matter The EasyCare contract is very similar to the ESP contract offered by Ford Customer Service Division. APCO is part of Ford Customer Service Division and expected to perform at the same levels of service as ESP. There are very few items covered by ESP not covered by EasyCare and vice versa. Bill Woods Ford offering you an EasyCare contract is offering you a contract provided by Ford Motor Company. I know that Mike at Bill Woods Ford is as upset with your lack of response as you are. I am sure he will be working with his people to assure that they return phone calls and e mails more efficiently. I will be working personally with Mike on getting to the bottom of your claims and trying to get you satisfied.

I have sent email to the only email address that is made public, [email protected] asking them to forward my email to Jeff Allen as well as to you. I have called your General Manager no less than 5 times. I have been told that he was out on the lot moving cars, that he went out of town Thursday and Friday, that he had exchanged days off with someone else. I left my name and phone number on all occasions. Nothing was ever said about a VIN and I never got called back. Maybe someone should check with the operator that answers the phone there at your dealership and also the email that comes in. I called again this morning and asked for you by name and after I gave my name, I was told that you were in a meeting. I can understand that, then I was directed to someone named Danny, he is suppose to be looking into the matter for me. I would appreciate very much if you would email me direct at [email protected] so we can set a time for a phone conversation. I am giving Bill Woods Ford and Ford Motor Co. every opportunity correct this issue in the shortest period of time. I do not like being told that a warranty is 100% backed by Ford Motor Co. and then told they know nothing about this EasyCare company.

Greg I provided my e-mail and phone number in my response,so I'm not sure why it was not shown to you. I will include it in the text of this message as well. Again, I realize you're a long distance from us, which is why I mentioned that every Ford dealership around the country MUST honor the contract. If you call or e-mail me directly I will put you in touch with our Ford rep and the Easy-care rep. Although it is clear you do not trust the dealership, Ford Motor, or Easy-care, I assure you we are trying to help you. My General Manager has not received your messages. Without your full name or vehicle number,we can't reach you. Ford would be glad to find someone in your area to handle your service issues. As a courtesey, I would never give out private phone numbers other than my own on the internet. (816)454-4200

Greg I trust you will read what I am going to post and think about what I say. Auto dealers and auto manufactures both are always looking for something new to bring more auto buyers to what they have to sell. Auto Dealers will create or fabricate anything that they think will keep them ahead of their competition. Want proof? Look in your local newspaper any weekend and you will see fabricated promises in most all of the auto advertisements. Mike from Bill Woods Ford says "we truly put customer satisfaction as our first priority" If this is really true, Mike why did you not post the following contact info for all to read? Mike don't you think they could use this info? Maybe you know that the following people do not want to hear from car buyers that have troubles. Brenda Hines [email protected] Brand(s): Ford Motor Company Department: Manufacturing 1-313-322-1185 Tom Hoyt [email protected] Brand(s): Ford Motor Company Department: Centennial Operations 1-313-323-8143 Ron Iori [email protected] Brand(s): Ford Motor Company Department: Global Operations 1-313-337-2456 Daniel Jarvis [email protected] Brand(s): Ford Motor Company Department: Ford Financial 1-313-594-2527 Paige Johnson [email protected] Brand(s): Ford Motor Company Department: Customer Satisfaction & Technologies 1-313-248-6820 Kristen Kinley [email protected] Brand(s): Ford Motor Company Department: Environment & Safety Communications 1-313-845-2709 Joe Koenig [email protected] Brand(s): Ford Motor Company Department: Powertrain 1-313-845-9148 Susan Krusel [email protected] Brand(s): Ford Department: Ford Division 1-313-594-4175 Meera Kumar [email protected] Brand(s): Ford Department: New York Regional Office 1-212-265-2793 Ed Lewis [email protected] Brand(s): Ford Motor Company Department: Manufacturing 1-313-323-7809 Sonia Mishra [email protected] Brand(s): Ford Motor Company, Lincoln Department: Global Product Development & Technologies 1-313-621-6089 Octavio Navarro [email protected] Brand(s): Ford Motor Company, Ford, Lincoln, Mercury Department: Los Angeles Regional Office 1-949-629-2033 Todd Nissen [email protected] Brand(s): Ford Motor Company Department: Manufacturing 1-313-337-2786 Bob Roach [email protected] Brand(s): Ford Motor Company, Ford, Lincoln, Mercury Department: Product Development and Global Design 1-313-390-9553 Harold Allen [email protected] Brand(s): Ford Department: Dallas Regional Office 1-214-528-7120 Sandra Badgett [email protected] Brand(s): Ford, Lincoln, Mercury Department: Los Angeles Regional Office 1-949-629-2036 Angela Coletti [email protected] Brand(s): Ford Motor Company Department: Global News Bureau 1-313-390-1759 John Delle Monache [email protected] Brand(s): Ford Motor Company Department: Broadcast News 1-313-594-0520 Anne Marie Gattari [email protected] Brand(s): Ford Motor Company Department: Global News Bureau 1-313-322-9211 Ron Iori [email protected] Brand(s): Ford Motor Company Department: Global Operations 1-313-337-2456 Susan Krusel [email protected] Brand(s): Ford Department: Ford Division 1-313-594-4175 Rich Mayk [email protected] Brand(s): Ford Motor Company Department: Broadcast News 1-313-845-0627 John Ochs [email protected] Brand(s): Ford Motor Company Department: New Media Team 1-313-337-3669 Glenn Ray [email protected] Brand(s): Ford Motor Company Department: Broadcast News 1-313-248-2335 David Reuter [email protected] Brand(s): Ford Motor Company Department: Global Operations 1-313-594-4410 Kristine Testori [email protected] Brand(s): Ford Motor Company Department: Process Leadership 1-313-594-3542 Beverly Thacker [email protected] Brand(s): Ford Motor Company, Aston Martin, Ford, Jaguar, Land Rover, Lincoln, Mazda, Mercury, Volvo Department: Broadcast News 1-313-317-7639 Donna Thomas [email protected] Brand(s): Ford Motor Company Department: Media Fleet 1-313-845-4613 James Thomas [email protected] Brand(s): Ford Motor Company, Aston Martin, Ford, Jaguar Department: Jaguar 1-949-341-6140 Christian Vinyard [email protected] Brand(s): Ford Motor Company Department: Global Affiliates & Associations 1-313-594-7899 Rich Voytowich Jr. [email protected] Brand(s): Ford Department: Detroit/Chicago Regional Office 1-313-390-5068 Kristie Winters [email protected] Brand(s): Ford Motor Company Department: Media Fleet 1-313-317-4453 Greg the above people all know about www.ripoffreport.com Greg could you do me a big favor and email this complete Rip Off Report to the following people that write about news in the automotive industry. I feel that they should read your Rip Off Report. Victor Galvan Web Editor [email protected] Charles Child News Editor [email protected] Chaz Osburn National Editor [email protected] Jack Teahen Senior Editor [email protected] Rick Kranz Product Editor [email protected] Dale Jewett Industry Editor [email protected] Mary Connelly Ford Reporter [email protected] Karen O'Rourke Copy Editor [email protected] Every secret about the auto industry that I get will be revealed right here @ www.ripoffreport.com Note to all insiders of the auto industry: If you have some inside info that you would like to be released for all to read but you do not want to be exposed, Please send it all to [email protected] The Editor will foward it all to me. I do not need your name, JUST THE Rip-off you want reveald. Just type in the subject box "Rip-off info about the auto industry" Your identy will NEVER be released.

If the Rebuttal is for real, then WHY wasn't more information given as to WHO Mike is, a phone number and email address. I'm in California, it's a week-end and how will I get my SUV repaired if I don't know who to contact? Some support! How about it? E-Mail is a lot cheaper than calling and being told that the person is on the phone and will call back or he's out of the office today. I won't play anymore Telephone-Tag. I've called to talk to the General Manager 4 times, who's going to pay for that bill? And NO he DID NOT return my calls. I wonder what the Blue Oval award really is?

First, Easy-Care is owned and fully supported by Ford Motor Co. along with ESP. These are the only two extended service contracts offered by Ford. We choose to sell Easy-Care based on wider coverage of vehicle lines( covers pre-owned much better)and a loaner car is provided along with other advantages. It is unfortunate that someone from the call center gave you bad info.,but keep in mind those phones are covered by outside personnel with limited experience. I will be glad to put you in touch with high ranking Ford managers to further explain the details. All Ford dealers are required Ford Motor to accept and honor Easy-Care contracts. Many other companies provide service contracts to dealers that Ford dealers are not forced to honor. We sell Easy-Care because it has the best chance to satisfy our customers. No policy is perfect, but Easy-Care is the best one out there that we have seen. Also, it's important to note that it is not the most profitable to dealers, which is why many dealers choose from the other brands not backed by Ford Motor Co. Bill Woods Ford is not perfect, but we are Blue Oval Certified and have won the highest customer satisfaction award from Ford for the past three years. We are in the top 10% of all dealers in the nation. I only mention this to illustrate that we truely put customer satisfaction as our first priority. Please contact me and I will provide you with the proper contact at Ford. They would be glad to clear up any misunderstandings regarding Easy-Care and your service concerns.