Bizs
Arlington Heights,#2REBUTTAL Owner of company
Tue, August 06, 2013
As the owner of a company that has worked hard for more than twenty five years to maintain a reputation for reliability and integrity, I would like to respond to this complaint against us.
The poster of this complaint attempts to combine two responses in one complaint - his evaluation of the value of the product he purchased and his disatisfaction with our customer service.
As far as the product usefulness goes, I can only say that we have sold hundreds of this ebook and we continue to receive position email comments on its usefulness. We work hard to make all of our products highly informative and practical.
Milton is certainly entitled to his opinion of the product. But, remember it is just that - only his opinion. By including these comments in his complaint on this site, he creates the appearance that the complaint is much more subtantial than it is. He appears to have wanted a soapbox upon which to stand to sound off and he found one.
Now, regarding his dissatisfaction with the speediness of our response to his request for a refund on his purchase. As we told him at the time, we were unable to initially find his transaction in our dailly credit card settlement logs and therefore we saw no proof that his payment was ever credited to our account. We told him this at the time. Because of the unusual nature of this transaction it requred almost 30 days to find out whether we had ever been credited with the purchase amount.
I would describe our response as cautious with no intent to deny the outcome desired by Milton, And, in fact by the time Milton escalated his complaint by threatening us we still had not seen his purchase enter our bank account and in fact we never did.
But, we issued the requested crecdit despite this lack of payment proof.
Perhaps we could have communicated more quickly at some point in the conversation and we apologize to Milton for the perceived delay on our part.
Jeff Williams