Black Pond Outfitters
Pomona,#2REBUTTAL Owner of company
Tue, January 06, 2009
THis order was placed and paid for on the 7th or december - average turn around time on custom orders is 3-4 weeks - and I was gone for the holidays so the order has yet to ship and is about half finished. We are expanding into wholesale and our web site is down to be moved to a new server and to put up a link in for those with wholesale access. This order is 90% complete and is expected to ship this week. I have called this person back on numerous occassions and emailed them as well. THis is totally unwarranted and jumping the gun and I will gladly refund if they would rather have the money instead of the items, even though we do not generally refund for custom work unless it is a fault in workmanship