Complaint Review: Black Weapons Armory - Tucson Arizona

On June 11^th I went to Black Weapons Armory and paid $1750 dollars down for an LWRC R.E.P.R.  Although I was going to pay a few hundred dollars more versus the internet, it is really important to me to support local businesses.  I was told it would take two to three months to arrive and they would call when it did.  At the three-month point I called and asked for an update.  Tom, the owner, said that the rifles were taking a long time to ship due to demand.  I immediately began to worry when I got online and did more research on Black Weapons Armory and saw almost exclusively negative reviews including a piece by KVOA news in Tucson about a very similar situation but involving much less money.  I called LWRC International and asked the sales department specifically about the availability of the rifle I ordered and they said the rifle was on the shelves and they could have it to me in three days.  I called BWA back the next week after not receiving a call from them to inquire about the rifle.  I was told the same backorder story and I explained to them that I had spoken to the company and what they told me about having the rifle on the shelves.  They said that was not the case and they did not know why I was told that.  At the four-month point I called LWRC back to inquire further about the rifle availability and ask some more specific questions.  I was told the rifle had been available to ship for several months and there had been no delay in shipping in 2014.  I called BWA and confronted them with this information and Tom, even knowing that I had spoken to the company, continued to lie to me about the status of my rifle and said LWRC had not released them for shipping yet.  Complete lie.  At this point I was very concerned about losing all of my down payment for what I thought could be their second bankruptcy situation.  I decided I would take the $350 hit for the 20% return fee that I was going to be charged even though my gun had never been ordered.  I did not want to lose my entire $1750 down payment.  I called Tom to give him a heads up that I would be in the next day to get my money back so that he could have the cash on hand.  He told me that the rifle had been ordered so it was too late. I said great, I will come in tomorrow and we can call LWRC together and confirm the order and I would be satisfied.  He became very defensive and said that I shouldn’t do that and he didn’t appreciate “being babysat” on this deal.  I politely said I would see him tomorrow and hung up.  I called LWRC and confirmed that was also a lie.  The next day as I was driving in I called LWRC to confirm that the sales rep that I had been working closely with over the last several weeks would be available to take a call in a few minutes.  He informed me that my rifle had been ordered five minutes earlier.  I chose not to go to BWA and decided to wait for the rifle to come in.  Three days later they called and I went in and picked up the rifle and paid the rest of the balance.  That was on October 29^th, 4 ½ months after the down payment was made.  I think I was most shocked and insulted by the continuous lies I was told even after telling them that I was in direct communication with the company.  They were obviously playing some type of shell game with peoples money and I was not the first to have this problem.  I can’t imagine they will be in business much longer and someone is going to get screwed if they have given them money.  LWRC was very helpful and apologetic throughout and they make an amazing product.  I highly recommend them but I also highly recommend that no one give Black Weapons Armory their money without touching the product.  Very simply, dishonest and bad business practices.  Do your research.