- Report: #799207
Complaint Review: Blair - Internet
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Author Not Confirmed
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Blair
Internet, United States of America
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Web:
www.blair.com
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Blair Blair.com Returning item purchased, get charged very high shipping fee Internet
I purchased 1 pair of pants for $10 through a promotional magazine insert. The cost of the pants were $10 with free shipping. I ordered a Large petite.
What I received was what they called a large petite. Most stores say petite would be for someone around 5'4. These pants were for someone about 3 inches taller than that.
In the package was a return shipping label. It said if you had a return, use the label supplied.
I sent it back 2 days after I received it, saying that the it was too large. I got a credit back on my credit card, for $1.50.
When I e-mailed them they stated I should have read the invoice better, as it says on it that a small shipping fee would be charged back to you. When I said to them that, the pants were not petite. It didn't matter to them.
To add insult to injury they then told me that I would know about this the next time. And if I would want to return something, to ship it on my own.
If I were you, and you think this company is on the up and up think again especially on this holiday season.
What I received was what they called a large petite. Most stores say petite would be for someone around 5'4. These pants were for someone about 3 inches taller than that.
In the package was a return shipping label. It said if you had a return, use the label supplied.
I sent it back 2 days after I received it, saying that the it was too large. I got a credit back on my credit card, for $1.50.
When I e-mailed them they stated I should have read the invoice better, as it says on it that a small shipping fee would be charged back to you. When I said to them that, the pants were not petite. It didn't matter to them.
To add insult to injury they then told me that I would know about this the next time. And if I would want to return something, to ship it on my own.
If I were you, and you think this company is on the up and up think again especially on this holiday season.
1 Updates & Rebuttals
CarolN
Edison,New Jersey,
USA
Credit finally issued
#2Author of original report
Mon, November 28, 2011
After 5 e-mails to customer service and after reporting them to ripoff report. I finally got a credit for the full amount of the pair of pants.
I did not get any e-mails though telling me about it. I won't complain about that, now that I have my credit back, but I still would not order from this company.
