- Report: #56214
Complaint Review: BLINDS TO GO - SPRINGFIELD New Jersey
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Author Not Confirmed
Why?
BLINDS TO GO
55 HIGHWAY 22 EAST SPRINGFIELD, 07981 New Jersey, U.S.A.
Phone:
973-379-5388
Web:
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BLINDS TO GO ripoff REFUSES TO RETURN INSTALLATION FEE OF $40.00. EVERYTHING MANAGER KEITH RACUBER DID WAS WRONG. mistreated and ripped off SPRINGFIELD New Jersey
I decided to purchase roller shades for a room in my home. decided I would make the purchase from "BLINDS TO GO".
It was explained to me that on my bill of $603. I would need to leave a deposit for half the cost....I was then told that I would need to call an installer(the name of an independent installer was given to me by the manager). Once the installer measured my windows for a $40.00 fee I would then need to come back to Blinds TO GO, INC. TO PAY THE REST OF MY BILL. I was also told that the process should take 3-5 to install my shades. The installer came and measured and I paid my bill by credit card.
This transaction started on February 14 2003. I waited one month and phoned the store in Springfield, New Jersey to find out why there was such a long delay, the person I spoke with said she woulc check and get backe to me....I heard from on one. I waited to weeks more and phoned again, this time I was told the store was unable to have my shaded made, because the company did make them anymore, but to make up for the inconvenience I could come in and select and window treatment I would like in the store.....I did, and again signed a new credit card receipt....
The next day the manager, Keith Racuber, phoned in a panic to say a mistake had been made and I would have to pay additional
monies for the new order, or I could get my money back, I opted for the latter since I had purchased window treatments from another place(Home Depot Expo) very nice and I saved over $200.
Today May 8,2003, Iwent to get my money back from keith and was told my installation fee was not his problem.
I explained to him that I had no product from his store and did not understand why I should pay for his mistake.....Prior to my phoning the installer the store had over a week to find out if the shades could be made they did not tell me anything for a month and a half...and I might add the same color and design of roller shade is still on the wall of the store as a display item.
I feel as though I did everything correctly and they did everything wrong......I accured interest on my credid card, again for no product, and the attitude of the manager was that of a person unable to say I am sorry for the problems you encountered...I do not intedn to let this go I paid $40.00 to walk into the store, I would rather have gone to dinner. If they continue this pracitce they will be quite rich, just collecting money and never installing anything..
Renea
07208, New Jersey
U.S.A.
It was explained to me that on my bill of $603. I would need to leave a deposit for half the cost....I was then told that I would need to call an installer(the name of an independent installer was given to me by the manager). Once the installer measured my windows for a $40.00 fee I would then need to come back to Blinds TO GO, INC. TO PAY THE REST OF MY BILL. I was also told that the process should take 3-5 to install my shades. The installer came and measured and I paid my bill by credit card.
This transaction started on February 14 2003. I waited one month and phoned the store in Springfield, New Jersey to find out why there was such a long delay, the person I spoke with said she woulc check and get backe to me....I heard from on one. I waited to weeks more and phoned again, this time I was told the store was unable to have my shaded made, because the company did make them anymore, but to make up for the inconvenience I could come in and select and window treatment I would like in the store.....I did, and again signed a new credit card receipt....
The next day the manager, Keith Racuber, phoned in a panic to say a mistake had been made and I would have to pay additional
monies for the new order, or I could get my money back, I opted for the latter since I had purchased window treatments from another place(Home Depot Expo) very nice and I saved over $200.
Today May 8,2003, Iwent to get my money back from keith and was told my installation fee was not his problem.
I explained to him that I had no product from his store and did not understand why I should pay for his mistake.....Prior to my phoning the installer the store had over a week to find out if the shades could be made they did not tell me anything for a month and a half...and I might add the same color and design of roller shade is still on the wall of the store as a display item.
I feel as though I did everything correctly and they did everything wrong......I accured interest on my credid card, again for no product, and the attitude of the manager was that of a person unable to say I am sorry for the problems you encountered...I do not intedn to let this go I paid $40.00 to walk into the store, I would rather have gone to dinner. If they continue this pracitce they will be quite rich, just collecting money and never installing anything..
Renea
07208, New Jersey
U.S.A.
1 Updates & Rebuttals
Kathie
Ridgefield Park,New Jersey,
U.S.A.
not installers fault
#2Consumer Suggestion
Tue, April 20, 2004
Renee, I was sorry to hear about what happened, But, at one time we were installers for Blinds To Go. Installers do NOT work for them, you are given their cards & told if you need them call them. They get nothing from the store. Also Home Expo was a much better choice. Good luck & enjoy your new blinds.
