- Report: #305078
Complaint Review: Blockbuster Video - Bel Air Maryland
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Author Confirmed
Why?
Blockbuster Video
588 Bel Air Road Bel Air, 21014 Maryland, U.S.A.
Phone:
410-638-1900
Web:
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Blockbuster Video made false accusations of theft of their previously viewed videos and expected me to pay for them. Bel Air Maryland
I had been dealing with this video store for about 1 year and was a fairlly regular customer until I went to rent a video and the cashier accused me of not returning 2 videos some time ago. The woman at the counter stated that the case on 2 videos were returned without the dvds in them. The charge would have been $40.00 for these dvds, which I advised them is unreasonable. I explained that it would not make sense to take dvds that I had already viewed and then lie about it.
This explanation did not convince the employee and she stated that I could speak with the manager if I wished, but that he was only in the store during the day. Unfortunately, I work during the day and did not feel that it was my obligation to take time off from my job to straighten out an error that the store had created. I refused to pay the inflated price for something that I had returned to the store and did not have. The employee stated that I would not be able to rent any more videos until I paid this bill. Needless to say, I have not been back to the store since then. Too bad that they don't warn their customers that a condition of the membership there is that they have to pay for the dvds that the employees either lose or walk off with.
Susan
Forest Hill, Maryland
U.S.A.
This explanation did not convince the employee and she stated that I could speak with the manager if I wished, but that he was only in the store during the day. Unfortunately, I work during the day and did not feel that it was my obligation to take time off from my job to straighten out an error that the store had created. I refused to pay the inflated price for something that I had returned to the store and did not have. The employee stated that I would not be able to rent any more videos until I paid this bill. Needless to say, I have not been back to the store since then. Too bad that they don't warn their customers that a condition of the membership there is that they have to pay for the dvds that the employees either lose or walk off with.
Susan
Forest Hill, Maryland
U.S.A.
