Nicole
Acton,#2UPDATE Employee
Mon, December 06, 2004
Not all Blockbuster stores are run the same way. Some of them are franchised and some are corporate owned. I've worked there almost 4 years and this is what I tell my customers when they complain about late fees and such, and this may be an inconvenience to you but it help in the long run. Bring all returns into the store and hand them directly to an employee and wait while they are scanned in this way you will already know if they are late and that this time you can check with the employee to see when this should have been returned and resolve the situation right then. Also always keep the receipt of the movies/games rented on this receipt is a printed day/date and time the movie is due back take this receipt with you when you return the movies so then if there is a late fee (and the receipt said this movie/game wasn't due back yet) you can show the employee and sometimes there may be a computer glich and this isn't the employees fault (so no need to get irrate with them)the information is fixed in the computer and the manager will remove the late fee. The only way the store will find out that there is a problem is if someone tells the store there is a problem. Unfortunately it is hard because there are individuals out there who try to screw us over and constantly lie about these types of things which usually puts the employees on the defense especially when they are being yelled at by customer.