- Report: #145300
Complaint Review: Blockbuster - Cincinnati Ohio
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Author Confirmed
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Blockbuster
Kenard Avenue Cincinnati, Ohio, U.S.A.
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Blockbuster Customer Service Cincinnati Ohio
Blockbuster refuses to answer any of my concerns. I have called and they blame me for their lack of notification, and I email them, and they refuse to answer my emails. I have cut and paste below the email exchanges I have been sending to blockbuster, with no answer. If you start at the bottom and look at the dates, you will see that they refuse to answer their customers concerns. I deleted my personal information and marked where I deleted it.
Date: Tue, 7 Jun 2005 05:48:43 -0700 (PDT)
From: "DELETED" View Contact Details
Subject: Fwd: RE:Incident - Billing (050518-002866) [#328451]
To: [email protected]
I guess it is quite obvious that your company does not care about their customers. This is now my fourth email to you. I have only received one reply stating that you have received my email. Not one representative from your company has tried to contact me about the problem. This is the worst customer service I have ever had, as it has been zero customer service. I may post all of these email exchanges on www.ripoffreport.com. I will also let as many people as possible know about the type of services that you give your customers. You have got to be the worst company that I have ever dealt with. Good riddance.
DELETED
Note: forwarded message attached.
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Forwarded Message [ Download File | Save to Yahoo! Briefcase ]
Date: Tue, 31 May 2005 12:54:06 -0700 (PDT)
From: "DELETED"
Subject: Fwd: RE:Incident - Billing (050518-002866) [#328451]
To: [email protected]
HTML Attachment [ Download File | Save to Yahoo! Briefcase ]
This is my third email to your company. If you look at the attachment, you will see the problem. I would appreciate it if someone would contact me back.
Thank you,
DELETED
Note: forwarded message attached.
--------------------------------------------------------------------------------
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Forwarded Message
Date: Thu, 26 May 2005 06:08:54 -0700 (PDT)
From: "DELETED"
Subject: RE:Incident - Billing (050518-002866) [#328451]
To: [email protected]
HTML Attachment [ Download File | Save to Yahoo! Briefcase ]
I have not heard from anyone yet regarding this.
[email protected] wrote:
Thank you for your e-mail. We take your questions and comments as a welcome show of interest and loyalty. Customer feedback is very important to us and we are glad you took the time to write.
We have forwarded your comments to the appropriate department for their review and consideration.
Thank you for letting us know how we can better serve your entertainment needs. We take your comments very seriously and welcome them, as a valuable tool needed to improve the quality of our service.
Sincerely,
Blockbuster Consumer Services
--Original Message--
From: [email protected]
Date: 05/18/05
To: [email protected]
Subject: Incident - Billing (050518-002866)[#328451]
The following question has been received:
Contact Information
---------------------------------------------------------------
txtEmail: DELETED
txtFirst_Name: DELETED
txtLast_Name: DELETED
Type:
Title:
txtAddress1: DELETED
txtCity: Cincinnati
txtState: OH
txtZipcode: DELETED
txtDay_Phone: DELETED
txtEve_Phone: DELETED
txtMembership: ?
VIP: No
Reference #050518-002866
---------------------------------------------------------------
Summary: Billing
Category Level 1: Blockbuster Corporate
txtCategory: Other Feedback
Date Created: 05/18/2005 01:53 PM
Last Updated: 05/18/2005 01:53 PM
Status: Solved/Response Sent
txtBB_Store: Kenard Avenue
txtOrderNumber#:
txtIssue:
Customer (DELETED NAME) - 05/18/2005 01:53 PM
I received a collection agency bill yesterday stating I owed approximately $11 to the Kenard Avenue store in Cincinnati, Ohio. I am very upset about this. I have been going to Blockbuster for about 10 years and I have always received a phone call or a postcard if I had a late fee. When I did, I always promptly paid it. I received this bill without ever receiving a phone call or a post card. I was sent straight to a collection agency without the store ever trying to contact me, the customer, first. This is unreasonable. I am so upset that Blockbuster cares so little about their customers and about their credit that they would send long-term, paying customers to a collection agency without any notification at all. I called the Kenard store and they stated that this was from 6
months ago and it was sent to a collection agency back in March. In March, they didn't call me either to let me know that any of this was occurring. I did not even know that I had a late fee at all. The manager at the Kenard store stated that I would have known had I gone into their store. I had not gone into that store because I was on your montly continuity plan at the Paxton Avenue store in Cincinnati. Obviously, I was going to continue to get my movies where my continuity membership was. So, I am being punished for being on your continuity plan.
Please, tell me what you are going to do about this issue. Ruining people's credit because your stores are too lazy to call people or send post cards to notify them that there was a late fee is unacceptable. I have already cancelled my continuity plan with Blockbuster and plan on using the neighborhood video store unless you find a way to satisfactorily resolve this issue.
I would like my credit to be put back in the place that it was before your company sent it to an agency without any notification, and for my fee to be zeroed out.
Thank you,
(DELETED NAME)
D
Cincinnati, Ohio
U.S.A.
Click here to read other Rip Off Reports on Blockbuster
Date: Tue, 7 Jun 2005 05:48:43 -0700 (PDT)
From: "DELETED" View Contact Details
Subject: Fwd: RE:Incident - Billing (050518-002866) [#328451]
To: [email protected]
I guess it is quite obvious that your company does not care about their customers. This is now my fourth email to you. I have only received one reply stating that you have received my email. Not one representative from your company has tried to contact me about the problem. This is the worst customer service I have ever had, as it has been zero customer service. I may post all of these email exchanges on www.ripoffreport.com. I will also let as many people as possible know about the type of services that you give your customers. You have got to be the worst company that I have ever dealt with. Good riddance.
DELETED
Note: forwarded message attached.
__________________________________________________
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com
Forwarded Message [ Download File | Save to Yahoo! Briefcase ]
Date: Tue, 31 May 2005 12:54:06 -0700 (PDT)
From: "DELETED"
Subject: Fwd: RE:Incident - Billing (050518-002866) [#328451]
To: [email protected]
HTML Attachment [ Download File | Save to Yahoo! Briefcase ]
This is my third email to your company. If you look at the attachment, you will see the problem. I would appreciate it if someone would contact me back.
Thank you,
DELETED
Note: forwarded message attached.
--------------------------------------------------------------------------------
Do You Yahoo!?
Yahoo! Small Business - Try our new Resources site!
Forwarded Message
Date: Thu, 26 May 2005 06:08:54 -0700 (PDT)
From: "DELETED"
Subject: RE:Incident - Billing (050518-002866) [#328451]
To: [email protected]
HTML Attachment [ Download File | Save to Yahoo! Briefcase ]
I have not heard from anyone yet regarding this.
[email protected] wrote:
Thank you for your e-mail. We take your questions and comments as a welcome show of interest and loyalty. Customer feedback is very important to us and we are glad you took the time to write.
We have forwarded your comments to the appropriate department for their review and consideration.
Thank you for letting us know how we can better serve your entertainment needs. We take your comments very seriously and welcome them, as a valuable tool needed to improve the quality of our service.
Sincerely,
Blockbuster Consumer Services
--Original Message--
From: [email protected]
Date: 05/18/05
To: [email protected]
Subject: Incident - Billing (050518-002866)[#328451]
The following question has been received:
Contact Information
---------------------------------------------------------------
txtEmail: DELETED
txtFirst_Name: DELETED
txtLast_Name: DELETED
Type:
Title:
txtAddress1: DELETED
txtCity: Cincinnati
txtState: OH
txtZipcode: DELETED
txtDay_Phone: DELETED
txtEve_Phone: DELETED
txtMembership: ?
VIP: No
Reference #050518-002866
---------------------------------------------------------------
Summary: Billing
Category Level 1: Blockbuster Corporate
txtCategory: Other Feedback
Date Created: 05/18/2005 01:53 PM
Last Updated: 05/18/2005 01:53 PM
Status: Solved/Response Sent
txtBB_Store: Kenard Avenue
txtOrderNumber#:
txtIssue:
Customer (DELETED NAME) - 05/18/2005 01:53 PM
I received a collection agency bill yesterday stating I owed approximately $11 to the Kenard Avenue store in Cincinnati, Ohio. I am very upset about this. I have been going to Blockbuster for about 10 years and I have always received a phone call or a postcard if I had a late fee. When I did, I always promptly paid it. I received this bill without ever receiving a phone call or a post card. I was sent straight to a collection agency without the store ever trying to contact me, the customer, first. This is unreasonable. I am so upset that Blockbuster cares so little about their customers and about their credit that they would send long-term, paying customers to a collection agency without any notification at all. I called the Kenard store and they stated that this was from 6
months ago and it was sent to a collection agency back in March. In March, they didn't call me either to let me know that any of this was occurring. I did not even know that I had a late fee at all. The manager at the Kenard store stated that I would have known had I gone into their store. I had not gone into that store because I was on your montly continuity plan at the Paxton Avenue store in Cincinnati. Obviously, I was going to continue to get my movies where my continuity membership was. So, I am being punished for being on your continuity plan.
Please, tell me what you are going to do about this issue. Ruining people's credit because your stores are too lazy to call people or send post cards to notify them that there was a late fee is unacceptable. I have already cancelled my continuity plan with Blockbuster and plan on using the neighborhood video store unless you find a way to satisfactorily resolve this issue.
I would like my credit to be put back in the place that it was before your company sent it to an agency without any notification, and for my fee to be zeroed out.
Thank you,
(DELETED NAME)
D
Cincinnati, Ohio
U.S.A.
Click here to read other Rip Off Reports on Blockbuster
1 Updates & Rebuttals
L.
Cincinnati,Ohio,
U.S.A.
What happened...
#2UPDATE Employee
Tue, July 04, 2006
I don't work at the store in question, but you can call any store and ask for the regional office phone number or ask to speak to the Store Manager. The best route to go with Blockbuster is phone contact. Blockbuster is a huge company, and you got a generic form letter unfortunately. When members sign up for accounts they have the option to not recieve mail from BB or it's affiliates. You won't get late notice post cards if you checked that box, and 90% of members do. There is an automated phone service that calls late movies, which may have been an ignored 800 number call, or we could need a new phone number for you account. Blockbuster accounts are the last thing that people update after moves or changes. Also, the movie in question was probably returned 30 days past the due date, which means it still may be sitting in a drawer waiting for you to come pay the fine and pick it up to keep. With the no late fee policy, after 30 days of being past due we can no longer take product back. The company had to do something or no one would ever return anything. Hope this helped...Any store can give you the regional phone number, at least in the Cincy area.
