- Report: #316798
Complaint Review: Blooms Today - Haymarket Virginia
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Blooms Today
15405 John Marshall Highway Haymarket, 20169 Virginia, U.S.A.
Phone:
703-754-1200
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Blooms Today Discount then not really! Charged an extra $9.95 Haymarket Virginia
I was searching for a company to send flowers to my sister in law for her birthday. I found Blooms Today and the website stated save %50 percent today-details at checkout.I found beautiful flowers, and at checkout I read "All you have to do is give your e-mail address." I gave my e-mail address and finished checking out.
After I checked out, it stated I would be charged $9.95 to join Blooms Rewards. That was to get the discount. So the discount was $20, and then I was charged $9.95.
Putting my e-mail address is not ALL I had to do.
I called Blooms Rewards to ask for a refund and the so called supervisor was very rude. I said they trick people into the $9.95. It is also very misleading. He did not have an answer for me.
I am going to keep calling to get my money back. I know it is only $10 but I hate being tricked. And like the other person I feel stupid!
Jennifer
Destrehan, Louisiana
U.S.A.
After I checked out, it stated I would be charged $9.95 to join Blooms Rewards. That was to get the discount. So the discount was $20, and then I was charged $9.95.
Putting my e-mail address is not ALL I had to do.
I called Blooms Rewards to ask for a refund and the so called supervisor was very rude. I said they trick people into the $9.95. It is also very misleading. He did not have an answer for me.
I am going to keep calling to get my money back. I know it is only $10 but I hate being tricked. And like the other person I feel stupid!
Jennifer
Destrehan, Louisiana
U.S.A.
1 Updates & Rebuttals
Cheetopia
Culpeper,Virginia,
U.S.A.
No fine print or trickery about it! Simple lack of reading comprehension..
#2UPDATE EX-employee responds
Mon, March 31, 2008
Until recently I was employed at Blooms Today as a senior agent and one of the things I dealt with daily is people calling in to complain that they'd somehow been hoodwinked into signing up for the Blooms Rewards program online. While this company if far from perfect and the program is not something everyone would find beneficial there is no trickery involved in signing up. It clearly states on the sign up page in big bold letters that it is a $9.95 recurring monthly charge and by providing the email information and clicking on the button 'Yes' you will be enrolled in the program. In fact, to prevent you from enrolling accidentally you have to click on no less than three "Yes, I Accept" buttons and on each page is a reminder of the monthly fee and the "No Thanks" button. I would suggest you should have taken the time to read the provided information right on all of those pages about exactly what it was that you were signing up for. Did you really think you could get something for nothing just so you could get 50% off your order that day? This is why it pays to actually read what it is you're committing to before clicking 'Yes' three times. The program is actually a pretty decent one, you're not getting 'nothing' for your ten dollars, if you had actually bothered to log in and look at the Blooms Rewards program you would see that there are all sorts of discounts and coupons that can be used nationwide. I kept my membership after taking a position with another company and through the savings at the Blooms Rewards site I've never paid full price again for things such as movie theater tickets, meals at local restaurants, rental cars, travel, greens fees, and theme park tickets. If you use the program regularly you will save much more than you are being charged. But you have to use it. However, there were some sales agents that were unethically using the Blooms Rewards programs to sign up people so that they could have higher sales rates than anyone else there. They were not telling anyone that they were going to charge them the $9.95 or that it would be a monthly charge, they only wanted to drive their sales rates up. Management has been firing those agents so if you were not told please make sure you go to the company website and state in the customer concerns that you were not told there was a cost. Shady sales agents like that make it hard on the ethical people there who take care to sell the program with integrity by telling the customer the full details right up front. The ones driving huge sales due to neglecting to tell the customer the costs are the ones who's rates are used as a benchmark that the rest of us must meet so your options working there are to be deceitful and have record sales with the risk of termination or to sell ethically and have management harass you relentlessly because your sales rates are lower than the others. No one working there likes to sell the program because it is a hard sell.
