Complaint Review: Blue mountain Chrysler - Collingwood Ontario

I cannot believe that you would even quote your own motto after yet another complaint!!!! I too was unfortunate to deal with "your" company, on December 30th of 2013 we came to "your" dealer to purchase a vehicle. After driving around a lot that was still uncleared of snow 2 days after the last snowfall we found a truck that was perfect for us, so we went inside to speak with  salesperson because there was no price. The "business manager" approached us and told us that the truck we were interested in had just come in therefore it was not priced yet. He did proceed to let us know that it would be in the range of $15,000-$16,000, {perfect for our budget} as we were looking to buy either that day or next latest which i had told him. Jeff i believe his name was told us that someone would call us the next day to give us a more accurate price, and we were fine with that. The next day, December 31, 2013, 9:30am we had a call from the "sales manager" ROFLMAO, he had told me he could go as low as $13,800.....i thought that was awesome so told him we would talk about it and I'd call him in half hour and be in to the dealer within 1 1/2-2 hours. Called him with no response so we drove to your place of business and arrived at 11:30 am. As we entered we were greeted with the same "salesperson" attidude as the previous day, but were told that someone was going to get the keys for us to take the truck for a ride, Erin and the "business manager" came back to us and informed us the truck had just been sold as we were in the office?!?!?!?! to 'Your wholesaler Steve" I can go on about your motto  "TREAT OTHERS THE WAY WE DESIRE TO BE TREATED" but as your employees told me "its a business" but in your line of business and your motto I would think that you would be a little more customer friendly......guess not........there will be more to tell when "I" have more time!! Till then I will not reccomend nor will I do any business with "your" company again!

THANKS

So it's been a while since my last report, if you notice at the end of my first report I talked about a dent on the top rail of the box that they covered with a box liner and even told me they put one on, but didn't mention the dent. Anyways I notice the paint bubbled below the taillights, brought it to a GM dealer thinking it was a warranty issue, they examined the truck and told me the truck was repainted and that it was done poorly, the Whole panel was crinkled and this was all related to that dent. The quote they gave me was 3000.00 for a new panel, paint and labour. So after reading the response from the owner of Blue Mountain Chrysler making himself sound like this really good person and he wanted to talk and resolve my issues, I gave him his chance to redeem himself by coming good for everything they put me thru and I was even gonna remove my reports from this site if he turned out to to be a man of his word and of course it didn't surprise me at all that he was just like the rest of them that I dealt with, full of excuses and said that it wasn't them that put the boxliner to hide the dent, that it was the rental company who owned it before and then says that they always put new boxliners to hide dents and scratches, ( so saying that he's aware that they do this all the time ). But I was told from his employee that they just put a new liner in when I picked the truck up, ( making it sound like they gave me an extra gift ) meanwhile they were hiding the dent. So that conversation with the owner went nowhere, he pretty much said it wasn't they're problem but he would investigate and call the rental company and whatever. Never heard from him since and it's been a couple of months for sure now. These are the exact words of the owner. [ I am publically responding to this post in order to convey to you, as well as our customer base that we are in no way attempting to sweep anyone's comments under the rug, but rather address these issues head on in order to make ourselves better moving forward. I would be more than happy to engage in a friendly conversation about your experience with our dealership and try and reconcile this relationship.] Looks as though I am being 'swept under the rug'.

I cannot say this enough, "These people are crooks, do not buy anything from Blue Mountain Chrysler"!!!

 UPDATE! on my truck purchased at Blue Mountain Chrysler, just when I thought it was over with this place they screwed me again. Went to renew my plate sticker today, only to find out that those idiots registered my truck in southern Ontario so the cost for my sticker is $82.00 instead of $41.00 and on top of that they registered it as a commercial vehicle which is another $12.00 and there's nothing I could do about it, I could only chang it for next year to be normal. You know I have never wrote a review on any place before but this place made me so angry. If it was only one thing that happened then I wouldn't be writing this cause things happen and that's fine, but this place is a joke and it's one thing after another.

Everyone do yourselfs a favor and stay clear of this dealership.

I want to begin by acknowledging that you feel you had a poor experience at Blue Mountain Chrysler. Our company motto is to “Treat others they way we desire to be treated”, and in this instance it seems as though this did not happen. Everyday all of our staff members strive to be exemplary performers in the auto industry in order to make our customers feel welcomed and blessed. I am publically responding to this post in order to convey to you, as well as our customer base that we are in no way attempting to sweep anyone's comments under the rug, but rather address these issues head on in order to make ourselves better moving forward. I would be more than happy to engage in a friendly conversation about your experience with our dealership and try and reconcile this relationship. We are not perfect, but we try our best to be compliant and moral leaders in our industry as well as bless our customers every chance that we get. I look forward to speaking with you in the near future.