- Report: #532889
Complaint Review: Bluestar International Components - Internet
Reported By:
Alania -
Pegram, Tennessee, Virgin Islands (US)
Submitted:
Updated:
-
Author Not Confirmed
Why?
Bluestar International Components
215 East Main Street, Suite 206 11743 Internet, United States of America
Phone:
631.385.8171
Web:
www.bluestar-online.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Bluestar International Components Never received credit on returned merchandise Internet
Returned lamp according to instructions provided by Customer Service. Received confirmation that lamp was received and refund would be processed. It has been 2+ months, still no refund.
Inquiry sent to Customer Service email on 10-30-09, no response. Another email sent on 11-09-09, no response.
November 19, 2009, called Customer Service phone number listed on website, voice mail box full, could not leave a message. Called RMA phone number listed on website, non-working phone number. Called Customer Service phone number again, entered 0# in hopes of getting an actual person. No such luck, voice mail box full. Sent email to RMA email address, no response.
This was paid through PayPal. November 21, opened a dispute.
Next step will be to file a complaint with the credit card company.
This organization is not professional, responsible, nor can they be trusted. Buyer beware.
2 Updates & Rebuttals
Harry
United States of AmericaOld Dog..Same old tricks..
#2Consumer Comment
Tue, May 24, 2011
I recently purchased a tv bulb from your company. To be more precise, I gave your company money for a tv bulb, you took the money and kept the bulb. Where I'm from, that's stealing.
You say "negative comments attract more attention"..you are correct, especially when the negative comments are consistantly the same. You take people's money, followed by faking the shipment by printing the label, then sit back and wait for the next victim. Stress free for you and your associates because there is no way to speak any of you..thanks to your answering machine that I'm guessing is on mute somewhere out of sight.
I have left 3 voice messages, and have sent 2 e-mails over a week ago...no reponse from anyone at your company..and worse...my TV is still a black screen and you have my money. You also said that you are "striving to do better" in your lie of a rebuttal..it's been almost two years ago and yet this "negative comment" appeared..why is that? And I truly hope my comment attracts plenty of attention. Hopefully, I'll save others from suffering this aggravation and frustration caused by your poor business practices. It's pretty simple, send people what they paid you for, and in the time frame you promised. I bet your TV has a fine picture right now. Mine doesn't.
Raymond Martel
Huntington,New York,
United States of America
Our Reputation - Bluestar International Components
#3UPDATE Employee
Thu, April 22, 2010
We are sorry to hear of the problems with your order.
Yes, we are a company that does very high volume unfortunately, we sometimes makes mistakes in customer service.This is not intentional. The percentage of complaints to the number of transactions we complete is very small but every individual customer is important to us and we are striving to make improvements and do better.
In the internet world, any individual who wants to voice their opinion can. The ones who wish to write negative things will always attract attention we wish more of our positive attributes and experiences were listed as well. ( We have shipped more than 100,000 orders )
Best Regards,
Raymond Martel
Bluestar International Components
Phone 631.385.8171
Fax 800.522.2701
