- Report: #363334
Complaint Review: BMD Travel Services - AirlineConsolidator.com - Chattanooga Tennessee
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Author Confirmed
Why?
BMD Travel Services - AirlineConsolidator.com
7401 East Brainerd Road, Suite 100 Chattanooga, 37421 Tennessee, U.S.A.
Phone:
423-485-1355
Web:
N/A
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Business Rating:
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BMD Travel Services - AirlineConsolidator.com Charged an absurdly expensive travel agent fee for a standard-price ticket that was misrepresented as being discounted. Chattanooga Tennessee
I recently searched online for airline tickets for an international trip at AirlineConsolidator.com, whose official business name is BMD Travel Services, Inc. The airfare they posted was listed as a discounted fair, so I purchased two tickets, assuming these were consolidator discounted tickets. No mention was made of a service fee. A couple of days later I found out that the tickets I had purchased would have cost $250 less had I purchased them directly from American Airlines. My credit card was charged the correct amount directly by American Airlines, but there was a separate additional charge of $250 from BMD.
A typical travel agency fee for this transaction would be about $25. When I questioned the exorbitant fee for selling me a standard-fare ticket, manager Richard Francis rudely responded that I had agreed to pay their price, which includes whatever service fee they wish to charge, so too bad.
Ijb
Boston, Massachusetts
U.S.A.
A typical travel agency fee for this transaction would be about $25. When I questioned the exorbitant fee for selling me a standard-fare ticket, manager Richard Francis rudely responded that I had agreed to pay their price, which includes whatever service fee they wish to charge, so too bad.
Ijb
Boston, Massachusetts
U.S.A.
4 Updates & Rebuttals
Ijb
Boston,Massachusetts,
U.S.A.
Company refunds excessive fee
#2Author of original report
Thu, December 11, 2008
Following negotiations mediated by the local Better Business Bureau, the company refunded the excess amount of their service fee. I hereby withdraw my complaint.
Ijb
Boston,Massachusetts,
U.S.A.
Company refunds excessive fee
#3Author of original report
Thu, December 11, 2008
Following negotiations mediated by the local Better Business Bureau, the company refunded the excess amount of their service fee. I hereby withdraw my complaint.
Ijb
Boston,Massachusetts,
U.S.A.
Company refunds excessive fee
#4Author of original report
Thu, December 11, 2008
Following negotiations mediated by the local Better Business Bureau, the company refunded the excess amount of their service fee. I hereby withdraw my complaint.
Ijb
Boston,Massachusetts,
U.S.A.
Company refunds excessive fee
#5Author of original report
Thu, December 11, 2008
Following negotiations mediated by the local Better Business Bureau, the company refunded the excess amount of their service fee. I hereby withdraw my complaint.
