voiceofreason
North Carolina,#2Consumer Comment
Thu, July 05, 2012
Unfortunately, your car picked a bad time to break down, the evening of a major holiday when many drivers were probably taking off.
Doesn't excuse a brand like BMW from not making sure THEIR customers were covered well, even if it meant lining up additional support from towers not in their normal network.
This kind of carelessness should be expected from run of the mill roadside assistance plans, or cheaper makes, not from them.
I'll bet if you're real diplomatic about it, they'll give you some freebie, an oil change coupon or something.
The Outlaw Josey Wales
Golden Meadow,#3Consumer Comment
Thu, July 05, 2012
I'm let down every time Team Rebutt posts, have a nice day
Bubba Lee
REd Deer,#4General Comment
Wed, July 04, 2012
I understand how frustrating your experience was.
But, and there is always a But.
I think both BMW and you were let down by an irresponsible and poor service provider.
I would bet BMW keeps records and a black mark like this and the original towing company gets dumped.
The fellow that finally showed up probably did so as quickly as possible, who knows what he was doing and how far BMW had to get him to come to help you.
All in all you should have asked BMW who left you stranded and complained about them, not BMW who tried as best they could.