Tim
Phoenix,#2Author of original report
Mon, June 26, 2006
UPDATE....BOA-FX gave me a number of a UPS sales rep. (Come on what is a sales rep going to do) to call, Callled UPS Sales rep. and sales rep stated claim will be paid. Checked UPS website claim is still declined. Called UPS did not get a returned call. Still out $495.95. Don't think number or person of UPS sales rep was real. BOA-FX left negative feedback on ebay stating UPS is going to refund me my money. NOT TRUE been 25 days since filing claim with UPS and no refund no return calls from UPS and claim per UPS website is still declined. UPS will not deal with receiver only shipper and the shipper is BOA-FX. All this could have been avoid if BOA-FX cared a slight bit about their customers. I had nothing to due with the shipping nor did I have a choice of the shipper or was I offered any kind of insurance. I paid BOA-FX for a product I didn't receive and BOA-FX did nothing to make it right. What BOA-FX should have done was send me another hood and dealt with UPS. Instead BOA-FX put all the problem on the customer to deal with UPS and after UPS denied the claim still would not step up and get the problem resolved. This company is the worst I've ever dealt with. They should not be on e-bay. I will do everything in my power to have them kicked off ebay so no one else gets ripped off like I did.
Tim
Phoenix,#3Author of original report
Mon, June 26, 2006
UPDATE....BOA-FX gave me a number of a UPS sales rep. (Come on what is a sales rep going to do) to call, Callled UPS Sales rep. and sales rep stated claim will be paid. Checked UPS website claim is still declined. Called UPS did not get a returned call. Still out $495.95. Don't think number or person of UPS sales rep was real. BOA-FX left negative feedback on ebay stating UPS is going to refund me my money. NOT TRUE been 25 days since filing claim with UPS and no refund no return calls from UPS and claim per UPS website is still declined. UPS will not deal with receiver only shipper and the shipper is BOA-FX. All this could have been avoid if BOA-FX cared a slight bit about their customers. I had nothing to due with the shipping nor did I have a choice of the shipper or was I offered any kind of insurance. I paid BOA-FX for a product I didn't receive and BOA-FX did nothing to make it right. What BOA-FX should have done was send me another hood and dealt with UPS. Instead BOA-FX put all the problem on the customer to deal with UPS and after UPS denied the claim still would not step up and get the problem resolved. This company is the worst I've ever dealt with. They should not be on e-bay. I will do everything in my power to have them kicked off ebay so no one else gets ripped off like I did.
Tim
Phoenix,#4Author of original report
Mon, June 26, 2006
UPDATE....BOA-FX gave me a number of a UPS sales rep. (Come on what is a sales rep going to do) to call, Callled UPS Sales rep. and sales rep stated claim will be paid. Checked UPS website claim is still declined. Called UPS did not get a returned call. Still out $495.95. Don't think number or person of UPS sales rep was real. BOA-FX left negative feedback on ebay stating UPS is going to refund me my money. NOT TRUE been 25 days since filing claim with UPS and no refund no return calls from UPS and claim per UPS website is still declined. UPS will not deal with receiver only shipper and the shipper is BOA-FX. All this could have been avoid if BOA-FX cared a slight bit about their customers. I had nothing to due with the shipping nor did I have a choice of the shipper or was I offered any kind of insurance. I paid BOA-FX for a product I didn't receive and BOA-FX did nothing to make it right. What BOA-FX should have done was send me another hood and dealt with UPS. Instead BOA-FX put all the problem on the customer to deal with UPS and after UPS denied the claim still would not step up and get the problem resolved. This company is the worst I've ever dealt with. They should not be on e-bay. I will do everything in my power to have them kicked off ebay so no one else gets ripped off like I did.