- Report: #862476
Complaint Review: Boat House of Cape Coral - Cape Coral Florida
Reported By:
Violeta -
Fort Myers, Florida, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Boat House of Cape Coral
516 Southeast 46th Street, Cape Coral FL 33904 Cape Coral, 33904 Florida, United States of America
Phone:
(239) 549-2628
Web:
http://www.boathousecc.com/
Categories:
Business Rating:
(0)
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Boat House of Cape Coral Al Lewis, Sales Manager Provided Misleading Incorrect Information at Purchase Cape Coral, Florida
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I purchased a boat from the Boat House in Cape Coral Florida in October 2011.
At the time of purchase, Al Lewis, the Sales Manager at the Boat House provided me with a computer print out that showed engine hours on the engine attached to the boat I was purchasing at 729 hours.
5 months later when I took the boat in for service at my local marina, they also connected it to the computer and found out that it in fact had 1079 hours.
I compared the print out from both places and found the serial number on the paperwork provided by Mr Lewis was also incorrect.
Further, I found out that the engine had previously had very significant poor quality repairs to it. The powerhead had failed and had been "repaired" with a JB Weld type of substance. This failure and subsequent poor repair has lead to the power head and adapter plate to fail again requiring replacement.
I attempted to resolve the issues with Mr Lewis at the Boat House. His offers to resolve the situation were that I could pay for parts & labor to replace the powerhead, or that he would take the modern Yamaha 4 Stroke engine I purchased, with misrepresented engine hours, and replace it with an older 2 stroke engine and of course pay for parts and labor.
At the time of purchase, Al Lewis, the Sales Manager at the Boat House provided me with a computer print out that showed engine hours on the engine attached to the boat I was purchasing at 729 hours.
5 months later when I took the boat in for service at my local marina, they also connected it to the computer and found out that it in fact had 1079 hours.
I compared the print out from both places and found the serial number on the paperwork provided by Mr Lewis was also incorrect.
Further, I found out that the engine had previously had very significant poor quality repairs to it. The powerhead had failed and had been "repaired" with a JB Weld type of substance. This failure and subsequent poor repair has lead to the power head and adapter plate to fail again requiring replacement.
I attempted to resolve the issues with Mr Lewis at the Boat House. His offers to resolve the situation were that I could pay for parts & labor to replace the powerhead, or that he would take the modern Yamaha 4 Stroke engine I purchased, with misrepresented engine hours, and replace it with an older 2 stroke engine and of course pay for parts and labor.
3 Updates & Rebuttals
Violeta
United States of America
Violeta
United States of AmericaCapt Al Shows His True Colors
#3Author of original report
Mon, April 16, 2012
Information in the rebuttal above from Capt Lewis is not correct. They were offered an opportunity to resolve the situation, given the name of the marina the engine was at should they want to contact that marina, shown pictures of the issues including the incorrect documentation provided by them during the sale of the boat.
Please see the attached sceenshots.
Rather than trying to resolve the issue, Mr Lewis tries to inflate his ratings on google by adding his own 5 star review, and threatens a law suit and other attempts to suppress bad publicity.
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Capt Al
United States of AmericaBuyers Remorse = Buyers Fraud
#4REBUTTAL Individual responds
Mon, April 09, 2012
Mrs. Marincus purchased a wholesale "as-is" very used boat in October of 2011. The sales agreement stipulates that the boat is sold "AS-IS" and was only subject to a sea trail for final approval - which was completed and passed with the clients approval and signed off by the client. There was no stipulation of a report. As a courtesy (after the sea
trail and sale was completed) one of our service technicians did issue a report that was run on the boat, but it was not a stipulation of the sale. I have no idea where the confusion is with the numbers that are in the complaint. I could
not prove that my service department provided the right report because we do not archive the reports from as-is sales.
I am not making any accusation, but it also cant be proved that we provided the wrong report because it would be
possible to get a report from somewhere else.
The boat was used for 6 full months before whatever issue they are having appeared.
The Boat house was not given an opportunity to review any reports or the engine and we really do not want the opportunity since this was an as is sale. There is no ambiguity in AS-IS
We never want a customer to be dissatisfied in any event and did offer to help, but Mrs. Marincus rejected our offers. We have rescinded any offer to help since they have made every effort to slander us and try us in the court of public opinion.
Please ask for a copy of their contract and you will see this is a matter of a consumer not taking responsibility for their actions to purchase an 8 year old used boat with no warranty.
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