Aaron
Tehachapi,#2Author of original report
Tue, July 29, 2008
Since filing this report I have reached a compromise with Body XChange, (which is a great relief to say the least). When all is said and done we made mistakes which brought about the situation but I still feel that things could have been handled better on their end. This has nothing to do with the quality of the service they offer and I wish the company continued success, but I also hope that external pressure might cause them to amend their ways for the better when it comes to collecting on delinquent accounts. Customers who miss a payment or come across hard times are still potential future customers and will still tell others about their experiences with your company...and therefore it is important to maintain a good working relationship with ALL customers, even those with defaulted payments.