- Report: #796696
Complaint Review: Boerne Doge Chrysler Jeep - Boerne Texas
Reported By:
Unhappy -
San Antonio, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Boerne Doge Chrysler Jeep
30300 IH West Boerne, 78006 Texas, United States of America
Phone:
210-461-3507
Web:
www.boerneauto.com
Categories:
Business Rating:
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Boerne Doge Chrysler Jeep Unethical Business Practices Boerne, Texas
Stay away from this Dealership they use classic old school car salesman techniques that gave the industry a bad name years ago. I spoke with the Sales manager Brandon and we negotiated a fair price on a end of the ear model truck over the phone. The next day I spent 6 hours in negotiation with the sales guy Jeremy who was nice but low-balled my trade in by 7 thousand dollars from NADA Clean Trade in Value. I was told they were using auction prices to calculate the value of my truck not the industry standard such as NADA, KBB, Edmonds and Black Book. The funny thing is the guys in the back were looking in the NADA book all day when pricing other vehicles out. We were unable to reach a deal by thousand dollars and were forced to walk away from the dealer about 5 min later by phone blew up with sales guy telling me the come back that the manager would meet me half way. When I arrived I asked to speak to the sales manager (Brandon) and he kept up waiting 20 min and apparently wasnt serious about closing the deal, then he said had another buyer coming to buy the vehicle and since I left the dealer ship he was going to sell the car to the other guy. Funny the 2011 truck was sitting on the lot 9 months and unable to sell the car but today has a buyer coming in to sweep the deal from out under me. Even better he was firm with the same numbers and refused to meet me half way by 500$. Run, Run, Run, and Stay away from this dealership and their backwoods unethical business practices.
3 Updates & Rebuttals
Flynrider
Phoenix,Arizona,
USA
Ethics from car dealers? Seriously?
#2Consumer Comment
Thu, November 10, 2011
I found that one kind of funny. It's well known in the industry that anyone who operates a car dealership in an honest and ethical manner, will soon be out of the industry. They can't survive the competition from the sharks.
" The next day I spent 6 hours in negotiation with the sales guy Jeremy "
Here's a tip. If you've spent 6 hours negotiating a simple car purchase, you're being set up to get hosed. The only reason they would waste that much time on you is to wear you down until you agree to some lucrative (for them) deal just to get out of there. There is no reason to spend more than an hour negotiating purchase and trade in.
"low-balled my trade in by 7 thousand dollars from NADA Clean Trade in Value. "
Forget the books. You're in a negotiation. Your trade is worth what someone is willing to pay for it. The book price is only good if the guy who wrote the book is willing to buy it from you (which he is not). Use it as a rule of thumb, but do your own homework and find out what similar vehicles are selling for in your area. It may actually be more than the "book".
If more people would refuse to be yanked around by car dealers, things would improve. As it is, most people go through exactly what you posted and then reward the dealer buy buying a car. As long as they continue to reinforce the behavior, it is not likely to change.
Robert
Buffalo,New York,
USA
I'd call it unethical.
#3Consumer Comment
Thu, November 10, 2011
were forced to walk away from the dealer about 5 min later by phone blew
up with sales guy telling me the come back that the manager would meet
me half way.
Even better he was firm with the same numbers
and refused to meet me half way by 500$.
Negotiations fail and the consumer leaves the dealership and then they immediately telephone and offer to "meet half way." When the consumer returns, they REFUSE to meet half way. In other words, they lied in order to entice the consumer back into the dealership so that they could try again to get the consumer to purchase on the dealer's terms-they had no intentions of meeting the consumer "half way."
I'd call that unethical. The only difference between this consumer and I is that I would not have returned. I give a dealer ONE chance to reach a successful negotiation.
coast
USANot unethical
#4Consumer Comment
Thu, November 10, 2011
Your trade-in negotiations were unsuccessful. That doesn't make them unethical. It is possible they had another buyer for the truck after you were unable to purchase the truck at the price you agreed to one day earlier. Was the value of the trade-in taken into consideration during your telephone conversation with the sales manager? Did that conversation take place before you test-drove the vehicle? It appears as though you do not have a valid complaint.
