I purchased a mirror for $360 from Homeclick which is affiliated with Bongo International for delivery outside of the US. Bongo International delivered completely damaged mirror. When refund requested, Bongo after 2 months sent a check for #315 only - handling/taxes/duties charges not refunded "as per Bongo's policy". Bongo's customer support is very poor and rude; they won't let you escalate the issue; they don't care abour customer experience or customer loyalty whatsoever.
I am very frustrated with this experience and would never recommend anyone go through what I had to with Bongo. They are scam; avoid dealing with them at all costs.
Yulia4725
Toronto,#2Author of original report
Wed, July 03, 2013
Today a check been delivered with $43.92 of remaining amount of taxes/duties/handling from Bongo. So full amount been reimbursed; nothing pending from Bongo.
Yulia4725
Toronto,#3Author of original report
Wed, July 03, 2013
Today a check been delivered by FedEx with remaining amount of $43.92 from Bongo. So full amount been returned, nothing pending from Bongo.
Yulia4725
Toronto,#4Author of original report
Fri, June 21, 2013
This is to update the status of my Ripoff Report on Bongo International. Their Customer Support reached out to me with the offer to refund outstanding $43.92 which is good. They requested to take down all the Internet posts I've been recently publishing with my negative experience due to this situation.
Once Bongo's check for $43.92 arrives - I'll be updating this report again with the confirmation on that.
Thanks,
Olga