Cheuk Ying
Hong Kong#2Author of original report
Fri, December 30, 2011
I managed to talk to Ryan, the operation director of Bongo. He was nicer and more helpful than those customer service officer I talked to. He responded to my complaints quickly, within ~5-12 hrs. He also offered the price as shown on the calculator before I signed up, which is ~121 USD, taking the photos before shipping, and offered a $50US discount for my next shipment...
So it seems all ok, parcel arrived in ~3-4 working days, well handled by DHL.
The problem seemed to be solved. However, Bongo still cheated on the calculator. They havent fixed the calculator, at least for Hong Kong. If you input the info in Duty and Tax Calculator, they will show a super cheap price, however when your parcel is shipped to Bongo, they charged differently.
So my recommendation is, dont trust the duty and tax calculator!! The real charge is "length x weight x height (in inch)" / 139 OR actual weight, whichever is higher. U can then look at the shipping rates in Bongo website. This is the price they charge
I hope nobody will face this unpleasant experience I had with Bongo, and not reading this only to find out you have shared the same experience with me...