- Report: #867970
Complaint Review: Bongo US - Internet
Reported By:
Alice in Oz -
Sydney, Australia, , Australia
Submitted:
Updated:
-
Author Not Confirmed
Why?
Bongo US
Internet, United States of America
Phone:
Web:
www.bongous.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Bongo US Shipping company Express Shipping Company That Doesn't Express Ship Internet
Bongo US claim to be a low cost shipping alternative for people who want to buy American goods and have them sent to their home country.
My experience with Bongo has been: lousy customer service, absolute rip off and hundreds of dollars down the drain.
They say they will deliver within 3-5 days to anywhere in the world. And they certainly charge for express shipping.
I paid $480.00 to have three small boxes sent. USPS would have cost about $150.00.
It took Bongo three days just to bother to send my parcels. Two weeks later, I am still waiting for them. It looks like most of the shipment is lost. And here's the best part - I can put in an insurance claim for the actual goods but I can't claim for the "express" shipping - so that's $480.00 down the drain.
Essentially, I've paid $480.00 for really slow shipping and for them to lose my parcels anyway.
I'm not sure if they're running a fraud but there's something wrong here. The support staff who answer the phone seem to be reading from a script. I've been promised a response from management, but 10 days later I'm still waiting to hear from them.
My experience with Bongo has been: lousy customer service, absolute rip off and hundreds of dollars down the drain.
They say they will deliver within 3-5 days to anywhere in the world. And they certainly charge for express shipping.
I paid $480.00 to have three small boxes sent. USPS would have cost about $150.00.
It took Bongo three days just to bother to send my parcels. Two weeks later, I am still waiting for them. It looks like most of the shipment is lost. And here's the best part - I can put in an insurance claim for the actual goods but I can't claim for the "express" shipping - so that's $480.00 down the drain.
Essentially, I've paid $480.00 for really slow shipping and for them to lose my parcels anyway.
I'm not sure if they're running a fraud but there's something wrong here. The support staff who answer the phone seem to be reading from a script. I've been promised a response from management, but 10 days later I'm still waiting to hear from them.
