Mr. & Mrs. Cano
Brookshire,#2Author of original report
Wed, March 31, 2010
PLEASE USE THE SHARE BUTTON AT THE TOP to post this on EVERY scocial network! Let everyone you know on Facebook, MySpace, Twitter that this very popular business does not care a bit about their customers. They have ignored this report, mulitple faxes sent to the corporate office and have not returned any of our phone calls. Help spread the word!!
SHAME ON YOU BONGO'S FOR TREATING YOUR CUSTOMERS THIS WAY!
Mr. & Mrs. Cano
Brookshire,#3Author of original report
Sat, March 13, 2010
OMG Yvonne! That is so sad. I had no idea that their company has a whole BAD SERVICE website! They should really be ashamed of themselves. My daughter has been back to Miami since we last went. She said they went to eat at a place close to Bongo's and the Bongo place was packed .. people waiting outside for a table. And, in my opinion, that is why they are not at all bothered by my Ripoff Report. And because of the name attached to the business, tons of people flock to the restraunt EVERY day. After all this time, we have not received one response to our complaint. Not even a simple apology!
I have decided to fax and mail a copy of my report to them again. I may just fax a copy every day until they respond. Maybe everyone who has had a bad experience should fax a copy to them also. One person will only be a bother, but several may make a difference for future unsuspecting customers!
Thank you Yvonne for responding to this. I don't feel so alone. I just wish your experience had been better.
Yvonne
Bayamon,#4Consumer Comment
Thu, June 05, 2008
I have to say that I feel for you. Yesterday I went to Bongos with my husband and my son. To make it short; my son's burger was brought black (burned). They brought him another but it was cold and nasty. My chicken was cold and it did not have any flavor. The beans tasted like it was served out of the can and my husband's fish tasted old. We asked our server for lemon and she never brought to the table. We asked the buss boy for lemons 3 times and this was never brought to our table. Our server gave us more soft drinks after I almost chocked with my own food. Now what do you do in a situation like this; call the manager and get upset and ruin your whole day or teach them a lesson. I decided to teach them a lesson. When I received my bill for $53 I gave $0.01 tips, yes I gave them one cent. If you give them this amount they will look at the bill twice because they will not believe what they are seeing. And at the same time you are telling them what they are worth to you. In other words a big FU, but you have to write a small note on the same bill stating why you felt that $0.01 tip was appropriate. Believe me you feel better doing this and you will not ruin you wonderful day. But remember to state on the note that you will never return to that restaurant. Before I got really upset and one day my lawyer told me how to deal with these type of restaurants. This is the first time I used this method and it works. If you look up in the internet Bongos Cuban Cafe Bad Service you will see how other people have been treated. I looked it up last night and found allot of info. It is sad that Gloria does not care for her businesses, because it is obvious that people like you and me are talking about it. Hope this helps.
Mr. & Mrs. Cano
Brookshire,#5Author of original report
Fri, April 25, 2008
Well, I have to admit, I am stunned that a nice establishment like Bongos would ignore a situation like this. It has been more than a month since the incident and almost a full month since I contacted their corporate office. I fully expected to receive at least an acknowledgement. I hoped I would be able to show my grandkids that the situation was an isolated one, and not the way a professional business is run. If the corporate office has chosen to ignore this compaint, it is highly probable that the staff and management of Bongos will continue to treat future customers in the same manner in which we were treated. It saddens me to think that innocent, hard working people will spent their hard earned money on a poorly managed establishment. I can only hope they are not as humiliated as we were. I plan to present my compaint to the corporate office one final time. At that time I will also CC to the BBB of Orlando.
Mr. & Mrs. Cano
Brookshire,#6Author of original report
Fri, April 25, 2008
Well, I have to admit, I am stunned that a nice establishment like Bongos would ignore a situation like this. It has been more than a month since the incident and almost a full month since I contacted their corporate office. I fully expected to receive at least an acknowledgement. I hoped I would be able to show my grandkids that the situation was an isolated one, and not the way a professional business is run. If the corporate office has chosen to ignore this compaint, it is highly probable that the staff and management of Bongos will continue to treat future customers in the same manner in which we were treated. It saddens me to think that innocent, hard working people will spent their hard earned money on a poorly managed establishment. I can only hope they are not as humiliated as we were. I plan to present my compaint to the corporate office one final time. At that time I will also CC to the BBB of Orlando.
Mr. & Mrs. Cano
Brookshire,#7Author of original report
Fri, April 25, 2008
Well, I have to admit, I am stunned that a nice establishment like Bongos would ignore a situation like this. It has been more than a month since the incident and almost a full month since I contacted their corporate office. I fully expected to receive at least an acknowledgement. I hoped I would be able to show my grandkids that the situation was an isolated one, and not the way a professional business is run. If the corporate office has chosen to ignore this compaint, it is highly probable that the staff and management of Bongos will continue to treat future customers in the same manner in which we were treated. It saddens me to think that innocent, hard working people will spent their hard earned money on a poorly managed establishment. I can only hope they are not as humiliated as we were. I plan to present my compaint to the corporate office one final time. At that time I will also CC to the BBB of Orlando.