- Report: #152564
Complaint Review: Bonita Point 76 - Chula Vista California
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Bonita Point 76
1495 East H Street Chula Vista, 91910 California, U.S.A.
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Bonita Point 76, Mr. William Ballard owner poor customer relations, poor auto repair service, car damaged by vandals Chula Vista California
My wife's 1983 Mercedes 380SL needed repair to pass California smog certification. The car was first taken to Bonita Valley Auto Care, Inc., at 3995 Bonita Road, Bonita, CA and she was told by the technician that he was "not competent" to repair the car.
She contacted the California Bureau of Automotive Repair and they suggested Bonita Point 76 as they advertise that they repair German cars. The car was locked up and stored in their unprotected storage lot (no fencing or cameras) where it was vandalized by having the cloth top destroyed while trying to steal the radio.
My wife filed a police report but Mr. Ballard (the owner) denied all responsibility, saying he met minumum security by locking the car. I noted at his service station that the Coke machine is in a steel cage and that youths are constantly in the area because of a high school and junior college. The damage was obviously done by inexperienced thieves since professionals would know that trying to steal a Mercedes radio will destroy it.
The car was once again stored and ignored while other cars that were easier to repair and smog were serviced.
After my wife made a telephone complaint to the B.A.R., the car was reported to be fixed and smogged and was picked up on 6/4/2005, about 3 weeks after leaving it for repair. The car is still not repaired as it dies when the brake pedal is pushed.
I am going to take the car to a qualified Mercedes repair mechanic to have it fixed right. I just want others warned about Mr. Ballard's Bonita Point 76 smog repair station, his poor customer relations, poor repair service, and his lack of security beyond the minimum.
A registered letter was sent to Mr. Ballard on 6/22/2005 explaining the reasons for our dissatisfaction, but we received no response. I later learned that Mr. Ballard also owns Bonita Valley Auto Care, Inc., where the car was first taken.
Charles
Spring Valley, California
U.S.A.
She contacted the California Bureau of Automotive Repair and they suggested Bonita Point 76 as they advertise that they repair German cars. The car was locked up and stored in their unprotected storage lot (no fencing or cameras) where it was vandalized by having the cloth top destroyed while trying to steal the radio.
My wife filed a police report but Mr. Ballard (the owner) denied all responsibility, saying he met minumum security by locking the car. I noted at his service station that the Coke machine is in a steel cage and that youths are constantly in the area because of a high school and junior college. The damage was obviously done by inexperienced thieves since professionals would know that trying to steal a Mercedes radio will destroy it.
The car was once again stored and ignored while other cars that were easier to repair and smog were serviced.
After my wife made a telephone complaint to the B.A.R., the car was reported to be fixed and smogged and was picked up on 6/4/2005, about 3 weeks after leaving it for repair. The car is still not repaired as it dies when the brake pedal is pushed.
I am going to take the car to a qualified Mercedes repair mechanic to have it fixed right. I just want others warned about Mr. Ballard's Bonita Point 76 smog repair station, his poor customer relations, poor repair service, and his lack of security beyond the minimum.
A registered letter was sent to Mr. Ballard on 6/22/2005 explaining the reasons for our dissatisfaction, but we received no response. I later learned that Mr. Ballard also owns Bonita Valley Auto Care, Inc., where the car was first taken.
Charles
Spring Valley, California
U.S.A.
1 Updates & Rebuttals
Sean
Bonita,California,
USA
RE: Ownership of Bonita Valley 76
#2UPDATE Employee
Sat, October 17, 2009
I have one quick point of contention on this grievance. Mr. Ballard or William Ballard Sr. is not currently the owner of Bonita Valley Autocare (the 76 on Bonita Road) or Bonita Point 76. He sold the interest in both business to his children Ron and Lori (bonita point 76 on East H st) and Billy Ballard III (owner bonita valley autocare on bonita road). The two stations are now independently operated from eachother.
