- Report: #195946
Complaint Review: BooksFree.com - Vienna Virginia
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BooksFree.com
8453-P Tyco Rd Vienna, 22182 Virginia, U.S.A.
Phone:
703-748-2390
Web:
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BooksFree.com billing for services not received/provided Vienna Virginia
This company offers a service which will send you a particular amount of books you sign up to rent each month for a fee.
I signed up with the understanding that I would receive two books each month for my then monthly fee of $7.99 (which has since inceased). However, twice a few months passed where I did not receive a book delivery however I continued to be charged the fee.
Therefore, I felt I was paying more for services than I originally agreed to when I signed up. I questioned customer service about this and they told me that they would send me new titles on my "wish list" once the titles I had "checked out" were returned. They never once forget to charge my account for the monthly fee though! Reminders were not sent to me as a courtesy.
I have since promptly cancelled my membership and would not recommend this service. As an avid book reader this was not the only service I subscribe to and feel that there are many others where you get what you pay for. I feel that their billing practices and the service they claim to provide are not worth the money and aggravation.
Sophia
Jersey City, New Jersey
U.S.A.
I signed up with the understanding that I would receive two books each month for my then monthly fee of $7.99 (which has since inceased). However, twice a few months passed where I did not receive a book delivery however I continued to be charged the fee.
Therefore, I felt I was paying more for services than I originally agreed to when I signed up. I questioned customer service about this and they told me that they would send me new titles on my "wish list" once the titles I had "checked out" were returned. They never once forget to charge my account for the monthly fee though! Reminders were not sent to me as a courtesy.
I have since promptly cancelled my membership and would not recommend this service. As an avid book reader this was not the only service I subscribe to and feel that there are many others where you get what you pay for. I feel that their billing practices and the service they claim to provide are not worth the money and aggravation.
Sophia
Jersey City, New Jersey
U.S.A.
2 Updates & Rebuttals
nflynow
Sachse,Texas,
USA
I love this service!
#2Consumer Comment
Wed, April 22, 2015
I have been a loyal customer of Booksfree.com for 13 years. During that time I've had a couple of issues (who wouldn't?) that were quickly and satisfactorily resolved by customer service.
This company has saved me $100s, if not $1,000s of dollars because, much like Netflix, I RENT the books.
Obviously, you never read the details of the membership. You have to read and return your books to get more. Your membership level is based on the number of books you have checked out at any given time.
Your critique was uninformed and unfair.
Sign me -- Avid Reader
Rob
Bumblefuck,New Jersey,
U.S.A.
This service did not fail you, you failed yourself
#3Consumer Comment
Tue, December 11, 2007
At first, I thought that you post was asserting that you had, in fact, sent back your books, but Booksfree insisted that you hadn't. However, upon a second read, I realized that, though you were well aware of the fact that you were not getting new books, it wouldn't have occurred to you to send back the books you had unless Booksfree told you to. You signed up for a 2-book plan. That doesn't mean that you get two new books to keep each month. Netflix doesn't send reminders. Gamefly doesn't send reminders. This is the nature of rental services without due dates: you take responsibility to send items back when you're finished with them and are ready for the next batch. The monthly fee you pay is for the right to continue renting books each month. Whether or not you utilize it is up to you. A gym membership still charges you whether you show up to the gym this month or not.
