- Report: #1347440
Complaint Review: Boomerang Tech Solutions - Vernon Hills Illinois
Reported By:
Captain Bob -
Nicholasville, Kentucky, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Boomerang Tech Solutions
587 Saddlebrook Ln Vernon Hills, 60061 Illinois, USA
Phone:
800-323-9300
Web:
www.boomerangtechsolutions.com
Categories:
Business Rating:
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Boomerang Tech Solutions Next Town Technologies Scam company-NOT Certified for Quicken support! Vernon Hills Illinois
I just wish that I had done some research (including this site) before contacting Boomerang. I was having problems with Quicken that Quicken SUpport could not fix. In desparation, I googled "Quicken Support: and saw Boomerang. When I called them they gave me names like "Leo", "Alex", etc but they were obviously in India and I could hear the call center chatter in the background. However, I needed help with Quicken, they promised me they could fix Quicken problems and I have had good service with "offshore" Service inthe past.
To make a long story short, they talked me into "sharing" my PC with them so they could fix the Quicken problem more easily. They clicked around my screen a number of times and then told me that my Quicken software had a "worm" and I needed a "Firewall" installed to prevent it form coming back. I should have been more cautious but I had the Flu at the time and guess I wasn't thinking clearly. In a few moments, they told me that they had fixed Quicken and installed the firewall so it would not happen again --and proceeded to charge me "only" $399 (because I am a Senior Citizen). I had no new transactionsto test Quicken with so I had to take thier word it was fixed.
Next day, used the visa card and quickly discover that the problem WAS NOT FIXED! Moreover, there is no "firewall" installed! My Visa was charge $399.99 before I got off th ephone with them! Turned out the problem was not with Quicken, not with my PC but with my bank --so there was no way that Boomerang (or Quicken) could have "fixed it".
Multiple calls to this company have yielded nothing. I have reported them to Intel, to several banks, to Attorneys General in two states and 3 BBB's. Boomerang has called to offer "partial refunds" IF I would send them "Documentiation" that I asked each of those agencies to forget my complaints! This is an out-and-out SCAM company and not to be trusted.
