- Report: #1117345
Complaint Review: Boston Green Goods - Braintree Massachusetts
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Author Not Confirmed
Why?
Boston Green Goods
45 Braintree Hill Park, Suite 300 Braintree, Massachusetts, USA
Phone:
888-236-7231
Web:
http://www.allergybuyersclub.com/
Categories:
Business Rating:
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Boston Green Goods Allergy Buyers Club Failed to process order, cancelled order, did not accept flexible spending account credit card Braintree Massachusetts
The company misrepresented that they accepted credit cards linked to flexible spending accounts and they don't. After several failed attempts to charge my FSA Visa card over the course of 2-3 days, the company admitted that they did not accept FSA cards. I then placed the order with my debit card and was told that the order was processed. At this point five days has elapsed from the original date I first tried to place my order, so I am anxious to finally receive my air purifiers only to find out the next day when I checked the status of my order on their website that my order had been cancelled even though my debit card was charged approximately $2500. I called and asked for Barbara who told me that my order was processed and would be shipped, however she was unavailable. I spoke to another representative, Sue, who could not explain why my order had been cancelled. I requested a refund and an email confirmation confirming that my order was cancelled. I have yet to receive either and am left having to dispute the charge with my bank. This company is truly deceptive and the staff are extremely incompetant.
