- Report: #488991
Complaint Review: BoxCart - Sterling Virginia
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Author Not Confirmed
Why?
BoxCart
www.boxcart.com Sterling, 20166 Virginia, United States of America
Phone:
7032633300
Web:
N/A
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Business Rating:
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BoxCart Use another company Sterling, Virginia
I had to move from an apt in Bethesda to a house in Kensington and needed storage containers to facilitate the move. I called Store to Door and BoxCart and ended up going with BoxCart.
BoxCart uses a standard form so make sure everything they promise you over the phone is in the contract. They like to conduct business over the phone and now I see why. Also, don't use their credit card authorization form. Write a check instead, if you must use them.
I was pleased with the contact I had with the sales rep and I have no complaints with the movers. My issues came when I wanted the containers picked up.
I emailed BoxCart on Tuesday (8/25) asking if they could pick up their three containers on Friday (8/28). I got a call from the sales rep, who told me they were very busy and he couldn't get someone out until the following Wed (9/2). I said the containers will be ready to go if they get an opening before Wed. I emailed them on Friday (8/28), reminding them that the containers were ready to be picked up if they had an opening before Wednesday.
Today, Wed (9/2), I called BoxCart to ask if the containers were picked up or were going to be picked up and I was told by the owner that the schedule said Wednesday (9/3) and he would have someone come pick them up Thursday. I informed him of the above and he became very belligerent and yelled at me about why he didn't understand why my move was arranged the way it was. I told him that I didn't see how that's my problem. I told him how in the beginning of trying to figure out my move, I called BoxCart and Store to Door to see about their services and he told me I should have gone with Store to Door. I asked if he could waive the $75 pick up fee for their mistake and he told me that was unreasonable and why should he do that. I said because it shows good faith. He said his apology should be enough. I then told him that I don't feel comfortable recommending BoxCart to my friends and family and he said good, I don't want people like you calling me. I have never been treated so rudely before and was shocked at the way he conducted his business.
Please think twice about using this company.
1 Updates & Rebuttals
Kay
Kensington,Maryland,
USA
Resolved
#2
Thu, September 10, 2009
I wanted to update my report by saying that the owner of BoxCart called me to apologize for the way he acted on the phone and he wanted to let me know that it's not how he wants to run his business. He also agreed to refund by pick up fee.
