Complaint Review: Brahle-Firenze - New York New York

I did a google search and I see complaints all over the internet about them!! Thank you, Ripoff Report, for spreading the word!! However, I see that somehow they are still in business, with the same nasty, rude owners, the Levins. But according to reports, business is dropping like a rock in the diamond district, including at this dump!

The real company name is brahle firenze, with no dash. Just want to make sure it shows up in a search.

Cory, I wish the diamonds were only .07 carats less than they claimed. That would be fine. They were at least 1.5 carats less. That's huge. Next time they will think twice before they treat someone like this. Adriana, if you really are the owner, than you are either lying or you are ignorant of what your people are doing. I don't expect you to be aware of every transaction in your store, but every word of this story is correct. I didn't ask for a refund. I respectfully asked for some compensation for the difference in the stated weight from the actual weight. Your people laughed at me and told me to get lost. They simply said both of my appraisals, from certified gemologists, were wrong. Yet Brahle refused to officially appraise it as promised. Hmmmm. Anyway, I expect nothing from your lousy store now. I just wanted to get the word out. The point has been made. We don't have to play this game anymore. By the way, about your "pristine record"? You have at least 4 complaints with BBB (not that the BBB means anything) and one with the NY Attorney General at last count.

Cory, I wish the diamonds were only .07 carats less than they claimed. That would be fine. They were at least 1.5 carats less. That's huge. Next time they will think twice before they treat someone like this. Adriana, if you really are the owner, than you are either lying or you are ignorant of what your people are doing. I don't expect you to be aware of every transaction in your store, but every word of this story is correct. I didn't ask for a refund. I respectfully asked for some compensation for the difference in the stated weight from the actual weight. Your people laughed at me and told me to get lost. They simply said both of my appraisals, from certified gemologists, were wrong. Yet Brahle refused to officially appraise it as promised. Hmmmm. Anyway, I expect nothing from your lousy store now. I just wanted to get the word out. The point has been made. We don't have to play this game anymore. By the way, about your "pristine record"? You have at least 4 complaints with BBB (not that the BBB means anything) and one with the NY Attorney General at last count.

Was looking at the Zales ads this weekend. In their ad, it says diamond weight MAY VARY BY UP TO .07 ct. At a WHOLESALE level, the difference of .01 ct on a .99ct IF/D and a 1.00ct is $7,400. When I worked there, they called their .93ct diamonds a 1 ct. In some cases, even on a low grade stone a .93 is worth about a $1000 to $1500 less than a 1.00ct. Just make sure of what you are buying and GET what you pay for. If it ain't a carat, it ain't a carat.

Angela Klisos is not a fictitious name, nor did she quit a long time ago, nor is she a bad apple. Anyone who knows this long established, well known and good standing company, knows we would never respond or treat anyone in the manner you claim you were treated. Lie about the carat weight? Refuse an appraisal? How absurd! Nothing you claim makes any sense which leads me to believe you are not a real customer but a bogus, vicious fake. Tens of thousands of customers cannot be wrong and our pristine record speaks for itself. Regardless of what your mind dreams up next I will no longer validate your game playing by responding to your viciousness. SHAME ON YOU!

Your response was totally expected. The "jealous competitor" accusation is a common one. You must think consumers are idiots. Well, we already know you think that.
You DID hear directly from me. The card from the agent who sold me the fraudulent goods reads:
Angela Klizos
Diamond Consultant
Manager

But that doesn't necessarily mean that she personally mislabeled the item. It could have been you or someone else.

Now the next response will be:
"That is a fictitious name"
"She quit a long time ago"
"She's never had a complaint, and the story is made up"
"She was one bad apple and was fired a long time ago"

Anyway, the bottom line is that there are plenty of other stores in that area, so no need to take a chance with this one. I hope I saved just ONE person from getting ripped off. Thank you.

This is a bogus accusation from a non-existent customer. If this was real, I'm certain we would have heard directly from this person at some point. This claim is completely unsubstantiated by any documentation. This was obviously submitted by a jealous competitor. We are proud of our impeccable reputation that has been earned through the past three generations. Shame on you!