- Report: #964705
Complaint Review: BrandsMart U.S.A. - Deerfield Beach Florida
Reported By:
Homayoon -
Boca Raton, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
BrandsMart U.S.A.
821 Natura Boulevard Deerfield Beach, 33441 Florida, United States of America
Phone:
9546981000
Web:
Categories:
Business Rating:
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BrandsMart U.S.A. Sold Used Returned Models as NEW Floor Models, Offered 2 year Warranty but charged us for it. Deerfield Beach, Florida
We purchased a washer and a dryer, and salesman told us that they have a sale on 2 items. When we ordered the items they said that these items were out of stock and that they would give us a discount if we bought the floor models that were new and never used. They did not mention that these were used or returned by customers. We purchased them and carried them home. After almost 3 hours of taking old appliances out and placing the new appliances we discovered that the dryer had old lint in it and the washing machine was dirty with hair and had water in it. When we called to complain, they told us that Floor Models are sometimes used or returned. This is not true because refurbished models are always clearly marked. The salesman had misrepresented the appliances as never used floor models.
1 Updates & Rebuttals
Eb
hollywood,Florida,
U.S.A.
VP of Customer Operations
#2UPDATE Employee
Mon, November 05, 2012
My name is Eydie Bowe, and I am V.P. of Customer Operations for BrandsMart U.S.A.
Customer Service is our #1 priority.
If you have any problems, questions, and or concerns, please direct these inquiries to my personal attention.
Here is my direct line 954-797-4030, or nationwide 1-800-432-8579, ext. 4030.
Here is my email address [email protected]
It would truly be my pleasure to assist you, please do not hesitate to contact me.
Sincerely,
Eydie Bowe
VP of Customer Operations
BrandsMart
U.S.A.
