Brickhouse security
New York,#2UPDATE Employee
Thu, December 20, 2012
Hello,
I apologize that the Trackports didn't work out for you. Due to the placement of the units inside the vehicle, sometimes the GPS gets blocked and they just don't work out for customers with certain makes of vehicles. Also sorry we didn't respond to your email in a timely fashion - we definitely have been backed up due to high volume of sales in the past couple months, but have added 10 new members to the team so we can respond to customer inquires much quicker.
If there are any further issues with your account I'd be happy to look into them and help you out - please respond with your order number if so.
Regards
Customer Service Manager