sick_n_tired
Texas,#2Author of original report
Fri, September 07, 2012
I appears that Bridgevine's "changemyaddress.com" website is 100% scam. After allowing 7 full days for a change of address order to be processed, I called the US Postal Service to verify that a change of address order was received and that mail would begin being forwarded. No such order had ever been placed on my behalf!
The customer service representative of the US Postal Service can be reach via telephone using their phone number listed on the OFFICIAL US Postal Service website. I called this number and was informed that when a change of address order is submitted, several things happen.
1) A confirmation email containing an order number is sent to the email address of the customer filing the change order.
2) A letter is mailed to the "OLD" address of the customer notifying them of the change of address order and providing instructions for canceling the order.
3) A letter is mailed to the "NEW" address of the customer notifying them of the change of address order.
I recieved NONE of the above mentioned verifications from the USPS following my change of address order submitted through "changemyaddress.com"!
The USPS customer service operator inquired about the fee for the change of address order and I told her I had paid $9.95. She stated that the USPS ONLY charges $1.00 to verify identity.
Finally, the most telling of all clues. The USPS customer service operator asked me what website I had used to change my address. I told her "changemyaddress.com" and she said...
"That is NOT an official US Postal Service website. The US Postal Service has NO affiliation with that site and the US Postal service DOES NOT DO BUSINESS WITH THAT WEBSITE."
From what I could see on the Bridgevine website, they do NOT show the USPS as one of their "partners". They do show several other well-known companies as "partners"; however, so online customers should be VERY cautious when receiving emails or conducting online business with any of these "partner" companies. My advice is to make certain you are dealing directly with the company you are trying to interface with and NOT with a Bridgevine spoof site. These "partner" companies include businesses such as: AT&T, Direct TV, Verizon, Comcast Xfinity, TimeWarner Cable, Qwest, Insight, Bright House, Charter, American Express, ADT, Acer, Dell, Nintendo, Sony, Intel, Netflix, Blockbuster, USA Today, Spark Energy, Constellation Energy, Game House, Game Fly, etc.
There are also many stories online about customers who have used "changemyaddress.com" and following that, continue to get a monthly charge of $9.99 labeled as "Indentity Safety Service".
Bottom line: BE CAREFUL!
It appears that Bridgevine is simply stealing money through a "spoof" website called "changemyaddress.com" and does NOT provide the service they advertise though they DO charge a fee.
It appears that Bridgevine is not simply taking advantage of unwitting customers who are busy and/or in a hurry, but it seems what they are doing is actually illegal.
VeroMark
Vero Beach,#3UPDATE Employee
Fri, September 07, 2012
I'm sorry that you feel like we here at Bridgevine are trying to deceive you. We have tried our best to make sure the website does not look anything like the USPS website. In fact we state at the top of the page that we have no affiliation with the government service.
In the first paragraph it states:
"Please note that MyChangeAddress is a private business entity
that facilitates the address change request process for its users and is
not affiliated with the Post Office."
It is also a fact that users must check a button that informs them before the transaction that their credit card is going to be billed $9.95. So to say that we prey on 'unwitting consumers' is neither true nor fair. We also offer users the opportunity to subscribe to FREE trials for home services and when they do so their change of address is processed for free.
In conclusion, if someone has changed their address thru mychangeaddress and would like to cancel their transaction please email me at [email protected].
Regards
Mark Ballard