- Report: #1275972
Complaint Review: Brighter Brain TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Brighter Brain is a Management and Consulting company with a focus on the B2B technology sector. Headquartered on the north side of Atlanta Bright Brain works with emerging companies around the U.S. to help them with talent acquisition and retention. Brighter Brain also seeks to invest in and partner with entrepreneurs who seek the venture capital and executive expertise needed to be successful. - Atlanta Georgia
0 Updates & Rebuttals Read More About : Brighter Brain TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Brighter Brain is a Management and Consulting company with a focus on the B2B technology sector. Headquartered on the north side of Atlanta Bright Brain works with emerging companies around the U.S. to help them with talent acquisition and retention. Brighter Brain also seeks to invest in and partner with entrepreneurs who seek the venture capital and executive expertise needed to be successful.
Reported By:
Anonymous -
Atlanta, Georgia, USA
Submitted:
Updated:
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Author Confirmed
Why?
Brighter Brain TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Brighter Brain is a Management and Consulting company with a focus on the B2B technology sector. Headquartered on the north side of Atlanta Bright Brain works with emerging companies around the U.S. to help them with talent acquisition and retention. Brighter Brain also seeks to invest in and partner with entrepreneurs who seek the venture capital and executive expertise needed to be successful.
Atlanta, Georgia, USA
Phone:
404-458-WISE
Web:
www.brigtherbrain.com
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Brighter Brain, Unbounded Solutions, Techfield LLC, Mobile Apps Company, The Sales Experts Atlanta Georgia
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Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to Brighter Brain for its full commitment to quality customer service.
Ripoff Report's discussions with Brighter Brain, LLC have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Brighter Brain, LLC listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Brighter Brain, LLC's principal has informed us that his personal philosophy is that his clients success are the heart of the business. He and his executive team feel that it is critical to listen to clients and respond properly. By always putting the customer first, Brighter Brain hopes to maintain its position as a successful enterprise both now and for many years to come. Another top executive, VP Bob Adams told us that his personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care". Mr. Adams says this, "We are one of the top agencies for helping small to medium businesses improve and understand their own internal support structures. With us, you'll always receive a complex and customized approach to management and administration that comes from a team who constantly borrows strategies from large, triple A efficiency organizations and adapts them to fit the financial needs of small businesses all over the world."
One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Brighter Brain, LLC truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Alexandria Repas during an onsite inspection held by a third-party verification company with no biases towards Brighter Brain.
Brighter Brain is the management company over Mobile Apps Enterprises, TechField, Exchange Hub, The App Experts, and Mobile Consulting. They create consultant contracts, handle all HR needs, as well as all accounting needs for these companies. Alexandria Repas stated the following about her company, "for us to be able to make our consultants marketable, we would have to have three different HR directors, Lawyers, and Accountants which is not necessary. Brighter Brain allows us to only have one Lawyer, HR, and Accountants. Brighter brain does the contracts on behalf of the other companies and has the authority to sign on behalf of these companies."
Due to the management nature of Brighter Brain, they don't obtain Leads and are not involved in the sales aspect of their managed companies. Additionally, they have no complaints against their company and are not responsible for dealing with complaints placed again the companies that they manage. Ms. Repas expressed the relationship between Brighter Brain and the companies they manage, "It's the connection of the dots between being a management company and the other company. It's a knowledge base of them being connected."
CUSTOMER CARE & COMPLAINT RESOLUTION – BRIGHTER BRAIN
There are no complaints against Brighter Brain on Ripoff Report's website. While Brighter Brain has no complaints their excellent management skills have facilitated a healthy desire to remedy any complaints. When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Ms. Repas stated, "I think it’s a multitude of things. When you are talking about a business that has grown a lot in the past few years. It’s the entire organization. As an organization, we have become more empathetic to consultants. Making sure they have the equipment they need and nice lodgings. We try to give our consultants rewards. Tap into their motivation. Hone in on the individual and not just a group of people. I think that was a lot of the complaints before. You have to treat them as humans, not as a group." She additionally expressed that they provide their clients a guarantee on the success of their consultants. If I client is unsatisfied with a consultant's services, they will receive two weeks of free billing.
Brighter Brain is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "It does mean a lot. One report can veer away three consultants. If you quantify them by the relationships, you build on an emotional standpoint. There are people that have been gone for years that still call and check up with us. It’s also revenue loss. One pissed off consultant effects three consultants down the line. We aren’t Coca Cola yet or Wal Mart where a review doesn’t impact their business. Reports like this can impact a business. We want to grow. It means a lot to us. Over the course of years, we have had major changes in management. In the last 2 years, we have settled down on management and been able to hone our skills. A number of consultants coming in and leaving happy. It’s been a good experience."
BRIGHTER BRAIN – STATEMENT FROM THE HUMAN RESOURCES DIRECTOR
" We are one of the top outside agencies for helping businesses develop top level approaches to HR needs. From policies and communications to employee interaction, our professionals are the best at what they do, and mitigate the ever-present risks faced by all employers. Please take time to review our site, learn about some of our tools, meet the people who will manage your account, understand our history, and receive answers to some of your questions.
Brighter Brain, LLC's team is not only responsive and professional, but appear to be genuinely passionate about their work and their customer service. Brighter Brain, LLC takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Brighter Brain hired me at a time when I was in-between jobs due to an acquisition at my prior company. Not only have I grown as a professional accountant, but I've had so many doors opened up to broaden my abilities, experience, and advance my position. "
Ripoff Report was pleased to learn that Brighter Brain, LLC's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM BRIGHTER BRAIN
Brighter Brain, LLC recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Brighter Brain, LLC has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Bob Adams, Ripoff Report is convinced that Brighter Brain, LLC is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Brighter Brain meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
-------------------------------------------------------------------------------
EDitor's UPDATE: Positive rating and recognition has been given to Brighter Brain for its full commitment to quality customer service.
Ripoff Report's discussions with Brighter Brain, LLC have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Brighter Brain, LLC listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Brighter Brain, LLC's principal has informed us that his personal philosophy is that his clients success are the heart of the business. He and his executive team feel that it is critical to listen to clients and respond properly. By always putting the customer first, Brighter Brain hopes to maintain its position as a successful enterprise both now and for many years to come. Another top executive, VP Bob Adams told us that his personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care". Mr. Adams says this, "We are one of the top agencies for helping small to medium businesses improve and understand their own internal support structures. With us, you'll always receive a complex and customized approach to management and administration that comes from a team who constantly borrows strategies from large, triple A efficiency organizations and adapts them to fit the financial needs of small businesses all over the world."
One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Brighter Brain, LLC truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Alexandria Repas during an onsite inspection held by a third-party verification company with no biases towards Brighter Brain.
Brighter Brain is the management company over Mobile Apps Enterprises, TechField, Exchange Hub, The App Experts, and Mobile Consulting. They create consultant contracts, handle all HR needs, as well as all accounting needs for these companies. Alexandria Repas stated the following about her company, "for us to be able to make our consultants marketable, we would have to have three different HR directors, Lawyers, and Accountants which is not necessary. Brighter Brain allows us to only have one Lawyer, HR, and Accountants. Brighter brain does the contracts on behalf of the other companies and has the authority to sign on behalf of these companies."
Due to the management nature of Brighter Brain, they don't obtain Leads and are not involved in the sales aspect of their managed companies. Additionally, they have no complaints against their company and are not responsible for dealing with complaints placed again the companies that they manage. Ms. Repas expressed the relationship between Brighter Brain and the companies they manage, "It's the connection of the dots between being a management company and the other company. It's a knowledge base of them being connected."
CUSTOMER CARE & COMPLAINT RESOLUTION – BRIGHTER BRAIN
There are no complaints against Brighter Brain on Ripoff Report's website. While Brighter Brain has no complaints their excellent management skills have facilitated a healthy desire to remedy any complaints. When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Ms. Repas stated, "I think it’s a multitude of things. When you are talking about a business that has grown a lot in the past few years. It’s the entire organization. As an organization, we have become more empathetic to consultants. Making sure they have the equipment they need and nice lodgings. We try to give our consultants rewards. Tap into their motivation. Hone in on the individual and not just a group of people. I think that was a lot of the complaints before. You have to treat them as humans, not as a group." She additionally expressed that they provide their clients a guarantee on the success of their consultants. If I client is unsatisfied with a consultant's services, they will receive two weeks of free billing.
Brighter Brain is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "It does mean a lot. One report can veer away three consultants. If you quantify them by the relationships, you build on an emotional standpoint. There are people that have been gone for years that still call and check up with us. It’s also revenue loss. One pissed off consultant effects three consultants down the line. We aren’t Coca Cola yet or Wal Mart where a review doesn’t impact their business. Reports like this can impact a business. We want to grow. It means a lot to us. Over the course of years, we have had major changes in management. In the last 2 years, we have settled down on management and been able to hone our skills. A number of consultants coming in and leaving happy. It’s been a good experience."
BRIGHTER BRAIN – STATEMENT FROM THE HUMAN RESOURCES DIRECTOR
" We are one of the top outside agencies for helping businesses develop top level approaches to HR needs. From policies and communications to employee interaction, our professionals are the best at what they do, and mitigate the ever-present risks faced by all employers. Please take time to review our site, learn about some of our tools, meet the people who will manage your account, understand our history, and receive answers to some of your questions.
Brighter Brain, LLC's team is not only responsive and professional, but appear to be genuinely passionate about their work and their customer service. Brighter Brain, LLC takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Brighter Brain hired me at a time when I was in-between jobs due to an acquisition at my prior company. Not only have I grown as a professional accountant, but I've had so many doors opened up to broaden my abilities, experience, and advance my position. "
Ripoff Report was pleased to learn that Brighter Brain, LLC's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM BRIGHTER BRAIN
Brighter Brain, LLC recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Brighter Brain, LLC has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Bob Adams, Ripoff Report is convinced that Brighter Brain, LLC is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Brighter Brain meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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Brighter Brain, Unbounded Solutions, Techfield LLC, Mobile Apps Company, The Sales Experts Atlanta Georgia
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.
STATEMENT FROM BRIGHTER BRAIN:
This report was filed by a disgruntled former employee. The content is 100% false and litigation was filed against the individual. The report attempts to claim that Brighter Brain is actually a defunct technology company called Unbounded Solutions, which is completely untrue and doesn't even make sense. Brighter Brain is a shared services provider, not a technology company. Further, Brighter Brain does not hire technology consultants or provide technology related services.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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Brighter Brain is not a new company, but, rather, an older company with a bad reputation and a new name. The former company name is Unbounded Solutions. They recently renamed and rebranded themselves. They divided the company up into different sectors. Brighter Brain consists of Techfield LLC, Mobile Apps Company and the Sales Experts. If considering doing business with Brighter Brain, read the Ripoff Report for Unbounded Solutions. Other worthwhile reads can be found on Glassdoor for the respective companies.
The material presented herein is stated objectively and without bias, and includes some first-hand accounts of what happens there. I hold no bad intention to anyone, not even those who deceived me. My only goal is to set the record straight and protect the integrity of one of the world's most rapidly growing and corporate critical industries. To continue...
Here's how the company works:
1) Brighter Brain recruits persons to work for their company as consultants in the following fields: Android , iPhone, SharePoint and Exchange. The persons may or may not have previous experience in one of those four fields. Nevertheless, Brighter Brain sends them through a training program, which lasts about 3-4 months. After which time, the Brighter Brain consultant has a working knowledge of the software and the role they will be attempting to do, as an Application Developer, for example. Everything at this point is not a rip off. What is fraudulent is what happens next.
2) After the consultant has gone through the brief period of training, their resume gets modified, sometimes extremely fabricated. (Keep in mind – falsifying a resume is not always illegal, but it can get the person fired.) At this point, the consultant doesn't have actual work experience in the field. So, Brighter Brain makes fictitious work histories at usually big name companies and sometimes smaller name companies. The resulting resume likely would state something to the following, for someone who has never worked in the field or has been working less than 2 years:
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3-9 years of work experience as a Developer or Senior Developer
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with very detailed descriptions of each fake job the consultant didn't work
- possibilty of very detailed job description for legitimate experiences - likely exagerrated
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2-4 published Applications in the App Store
3) Then, the consultant's resume is marketed by a Sales Associate for the company, who acts like the actual consultant and represents the consultant's resume to recruiters and vendors. In other words, the Sales Associate acts as an imposter. He then aims to get the actual consultant interviews with clients. More details below.
Note: all of the Brighter Brain consultants have “great references” from their “previous employer”. How? Because Brighter Brain creates fake Line 2 phone numbers according to the zip code of the employer and someone from Brighter Brain acts as their former boss over the phone. They also do fake reference checks via email, which are always personal email addresses – like Gmail or Yahoo – not corporate ones, like “@Visa.com”. This faking of references happened several times during my tenure, at which point the Sales Manager of the Sales Expert deceived a Vendor (Recruiter) into thinking he was the former boss of consultant. The Assistant Sales Manager also did the same form of fraud. Sometimes the actual Sales Associates were asked to do the reference faking as well. This was not a 1 time thing. This happened every time a reference was requested. They create fake phone number, fake email address and then act as the former boss, to ensure their consultant gets checked off with good references.
As a real example, one of the consultants Brighter Brain was marketing actually graduated in 2015 (this year), but had on his resume 3+ years of work history as an iPhone Developer. He never worked in the field before but recently went through their 3-4 month training program in iPhone Application Development. He was being marketed by a Sales Associate. This Sales Associate – as all Sales Associates – would act as the actual consultant, in essence as an impostor, in an attempt to get the real consultant an interview with the client. Here's an example:
-Consultant, let's call him an arbitray set of initials "DM", has finished the training program at Brighter Brain.
-Brighter Brain has revamped his resume with fictitious work histories.
-Sales Associate for Brighter Brain begins marketing DM as himself through internet job boards and by calling recruiters, vendors.
-Sales Associate “sells” DM as an excellent iPhone Application Developer, negotiates a very high pay rate – between $80-$90/hr – and Sales Associate pushes for an interview for the real consultant, DM.
-After a phone/Skype interview request is made for the Consultant DM, Brighter Brain gets their “Technical Team” to sit it on the interview with the consultant, to help him answer the questions. After the interview is done, a report is sent to the Sales Associate about the actual interview, so he can continue deceiving the Vendor/Recruiter into thinking he's consultant DM.
-Once a Client is ready to offer the consultant a job, a contract is agreed upon between the Vendor and Brighter Brain, wherein Brighter Brain makes sure they are not at fault if their consultant fails on project.
-Sometimes the consultant fails project and sometimes he succeeds.
-Supposedly, all consultants have a support team while in project, like they do during their interviews. (Of course this must be kepts secret while on project and also it must be kept secret during the hiring process. Reports can be read online to attest to that. From my experience, Brighter Brain goes to great lengths, even threats, hacking and bribes, to try to keep their secret form of fraud.)
As a Sales Assocciate, I was told that 95% of Brighter Brain consultants succeeded in their projects. The reality was that 0% of the consultants I was marketing passed their last proejct; 50% of them were terminated from their last project and 50% of them had never worked in the field. (Keep in mind, all of them had stellar resumes and I was selling them at the highest rates in the industry. I previously believed the lies but it took some work to uncover the reality.)
To summarize, Brighter Brain tries to place underqualified IT consultants on consulting projects at top tier rates - $65-$100/hr on Corp-to-Corp – by deceiving the Vendor and Clients. Why does Brighter Brain do this? Because they pay their consultants fractions of what they are earning. It's a very profitable business, but, quite terribly, a business built on deception and lies.
