Complaint Review: Broadmoor Capital Partners - Overland Park Kansas

SPECIAL UPDATE: February 12, 2012: Broadmoor Capital Partners remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Broadmoor Capital Partners is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Broadmoor Capital Partners has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.

Over time and since becoming a member, Broadmoor Capital Partners has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Broadmoor Capital Partners remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected]

Rip-off Report REVIEW: Broadmoor Capital Partners LLC contacted Rip-off Report with a strong desire to set the record straight..reguarding the one complaint below which was resolved.

Rip-off Report found that any issue that did happen with the client in the Report below was more of a misunderstanding and was immediately resolved. Rip-off Report emailed the author several times trying to get to the bottom of this report, we realized the complaint below was premature and was uncalled for after reviewing the evidence... that the allegations leveled against Broadmoor and their staff had NO validity and had absolutely no merit.

Rip-off Report has been evaluating businesses since 1998, and we have learned, that all businesses will get complaints, but how those businesses handle those complaints separates good businesses from bad businesses.. Broadmoor Capital Partners is no exception to this rule.

Broadmoor has been listed on Rip-off Report at the top of the search engines with this one Report for a year now with no other complaints filed against them. If this was a bad company doing bad things, there would be more complaints. Broadmoor has been in business for 7 years with hundreds of successful acquisitions and mergers under their belt. They must be doing something right.

You can feel secure when doing business with Broadmoor Capital Partners LLC - Here's why. Broadmoor Capital Partners made a commitment to and are a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The comments below should be taken with a grain of salt.

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Steven G. Lord & Broadmoor Capital Partners, Investment company takes money and runs - Empty promises, broken trust and broken contract - Refuses to return our intellectual property protoype Ripoff Overland Park Kansas

My partner and myself were introduced to Steven G. Lord of Broadmoor Capital Partners, LLC. We were looking for a company that could help us find investors for an invention we had been working on for over 2 years. (we also invented a 2nd product at this time as well, which we planned to promote after the 1st) We had been looking to do DRTV (Direct Response Television) as that is the best way to promote our equipment. We had met with a couple venture capitalist groups but we refused to give up 51% of our company.

Mr. Lord of BCP informed us that giving up 51% was ridiculous and not necessary. He added he would have no problem getting us investors for the project. Mr. Lord said he believed it was a product that would revolutionize the industry and a guaranteed money maker'. He informed us we did need a better professional business plan and a better budget to present to his investors, which was what he would provide. He also told us his usual fee for one year for his services to do all of these things that were needed was $25,000 but he would accept $15,000 because he wanted to be a part of the project and would take 10% of the company should he get the investors needed for the project. We told him we did not have that kind of money. Mr. Lord asked us if we could just borrow it because, he promised us, it would be returned within a couple months as he already had investors ready to invest. I believed his promise and decided to borrow the money against the College Fund I had for my children.

Within one week, on January 17, 2006, Mr. Lord flew to Ohio to meet with us. He required the $15,000 and we had to sign his contract for his services in his hotel room before we could talk further about his many interested investors.

For 3 months Mr. Lord called us asking us for more information for his supposed' investors. We sent Broadmoor Capital and Mr. Lord numerous reports, articles, comparisons, fitness and health statistics, budgets, press releases, websites etc regarding all the competition in general. Not once did we receive any information from Mr. Lord or Broadmoor Capital.

During this time, we did fly to Kansas City at Mr. Lord's request to meet his partner and a possible investor. He had us meet an attorney he thought we should use to research the patent, which was already filed. He also had us meet his friend who had a trucking company who could help us with distribution and his friend who had a retail business supplying Dollar Stores. We did not meet any investors. However, during our breakfast meeting with these friends of Mr. Lord's, the interest and focus changed from the 1st invention to the 2nd invention for investor referrals. Mr. Lord asked us to make a prototype immediately and ship it to him to show his supposed' investors. He said after his investor saw it, he would send it back once funding was obtained. When we got back to Ohio, we built the prototype immediately and sent it out to Mr. Lord's office at Broadmoor Capital.

Month number four began with no talk of any investor, no budget, no business plan or any positive news. Mr. Lord called and said he had a CEO for our company. He wanted one of his new partners, Brad Williams, to be in charge of our company because that would look better to his potential investors. We told Mr. Lord we did not need a CEO as we did not have a real company yet or any money.

Two weeks later, we were contacted by Incredible Discoveries in Florida to do an infomercial with the 1st invention. We had called them the previous year. Mr. Lord seemed excited and said he would check them out. He flew to Florida, spent 5 hours at their facility, spoke with the VP of Funding, called us and said he was very impressed and they definitely were the way to go. He said it was more important than ever to get an investor.

The 2 weeks that followed, Mr. Lord would not return our calls or our e-mails. At this time, Incredible Discoveries called us and asked what the hold up was to move forward. They said Mr. Lord would not return their calls either. We informed them that Mr. Lord was trying to get us an investor to do the infomercial. That was when they told us they were putting up the money and taking the majority of risk. They have a Media Funding Group in place and an Inventory Funding Group in place. They asked us if we could write a letter of intent to put the project in front of their funding group. We desperately tried to contact Mr. Lord, as this was a one in a million opportunity. Mr. Lord finally returned our call and agreed. He wrote up the letter of intent and sent it back to Incredible Discoveries.

The next day, Incredible Discoveries called with the news that the Funding Group approved our project and he sent over the contract. We signed it and tried to call Mr. Lord with the good news. Mr. Lord did not return our calls. Instead he had Mr. Brad Williams (of Broadmoor Capital) call us telling us that they had a group of investors who would put in $200,000 for 51% of our company. Amazing, all of a sudden we have investors that we never knew existed earlier in the day. We said that was not acceptable, as Mr. Lord had already acknowledged that 51% was crazy. A week later Mr. Lord resigned from our contract.

Mr. Lord promised on behalf of Broadmoor Capital Partners, LLC, a professional business plan, a detailed budget, list of investor referrals and the return of the $15,000. We have: lost valuable time and opportunity, have written our own business plan, obtained a detailed budget from Incredible Discoveries, and received nothing from Broadmoor Capital Partners . We asked Mr. Lord to return some of our money and he has refused. He resigned only 4 months after we gave him $15,000. We asked Mr. Lord to return the Prototype, which sits in his office, and he refuses. Mr. Lord sent us a letter from an Attorney's Office telling us we are forbidden to contact him.

Deb Medina, Ohio
U.S.A.