- Report: #600008
Complaint Review: Broadview Networks - Long Island City New York
Reported By:
Lily Han -
Woodside, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Broadview Networks
45-18 Court Square Long Island City, 11101 New York, United States of America
Phone:
718-228-1133
Web:
www.broadviewnet.com
Categories:
Business Rating:
(0)
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Broadview Networks Untrustworthy hustling liar unethical Long Island City, New York
Broadview sales are aggressive and they must have selected acting skill as part of the work requirement. They will come in pair to cover each other in their presentation. Finally when we strike a deal $500/month all taxes included, we will rebate all installation usually in 2 billing cycle. We also were hard sale to convert all analog lines from Verizon to them with "No installatin" only $12.50 after tax it's $24", it will share all the minute from the plan, you won't have to pay for per minute calls if you sign-up now.
The result, $700/month, $1,400 installation fees, $31/month on converted lines. In addition to $200/month usage on those "included package". Our mistake was we trust them when they say it's a special deal, we don't have them on paper, trust us, you got my mobile number, I will take care of you.
Remember, phone number is only good if it is actually PICKED UP!
No answer, no answer, no answer. Even though I know they read the e-mail, but they don't reply.
Numerous hours being thrown between departsments. Nobody want to take care of us. Service has been interrupted. Some techincal most "unknown", how can you trust a company who doesn't know what's wrong with their service they are paid to provide?
Have them write down any PROMOTION. There are no STANDARD contract that cannot be re-written. Don't make the same mistake as we have.
Now we found another provider with tax included $500 and $0 installation and twice the minutes. And customer service that actually "Service".
There is a reason why this company need to train sales to 'trick" people in order to profit.
The result, $700/month, $1,400 installation fees, $31/month on converted lines. In addition to $200/month usage on those "included package". Our mistake was we trust them when they say it's a special deal, we don't have them on paper, trust us, you got my mobile number, I will take care of you.
Remember, phone number is only good if it is actually PICKED UP!
No answer, no answer, no answer. Even though I know they read the e-mail, but they don't reply.
Numerous hours being thrown between departsments. Nobody want to take care of us. Service has been interrupted. Some techincal most "unknown", how can you trust a company who doesn't know what's wrong with their service they are paid to provide?
Have them write down any PROMOTION. There are no STANDARD contract that cannot be re-written. Don't make the same mistake as we have.
Now we found another provider with tax included $500 and $0 installation and twice the minutes. And customer service that actually "Service".
There is a reason why this company need to train sales to 'trick" people in order to profit.
