Complaint Review: Brooks Fine Jewelry - Conway Arkansas

Seems YOU forgot the REAL Golden rule.

HE WHO HAS THE GOLD MAKES THE RULES

Yup you were scammed.

Don't order Jewelry Online.

Robert, you are absolutely correct . . . Mea Culpa!!  I'm a quick study and will certainly seek out these policies from now on, I assure you.  Mr. Brooks, WOW, we certainly remember the situation differently!!  Maybe our examples of "showing the love" are way different in Louisiana than they are in Arkansas.  First off, I did not over exaggerate anything . . . I was very precise in my details.  Secondly, I never once became belligerent with you.  I did tell you that the slide wasn't satisfactory.  To make sure it wasn't just me, I showed it to a friend and both of my siblings.  None were satisfied with the way it looked; hence, the decision to return it.  And third, I can assure you that you never told me about the restocking fee as you said in your rebuttal.  I know that I'll never see that money . . . that's just a lesson learned; however, your demeanor on the phone was very combative from the very beginning.  I sure hope that you indeed "do anything for your customers and that you will always put them first"; that's the way it should be; however, I can assure you that is not the treatment I received.

  Brooks Fine Jewelry has been and on line retailer and wholesaler since 2000 and has topped the 10,000 retail customer mark three Christmases ago. We love our customers and have the best customer service in the business. This report is such and over exaggeration of what really happened I would like to take my time and give the other side of the story. This items were purchased from us for Mothers Day and after the customer received it she call the shop and got very belligerent and wished to return it. I was happy to comply with her request and reminded her that all items returned for credit to her card were subject to a 30% restocking fee that would be held in her name when she place another order. When another order was place it would be automatically be credited to her account. She was also reminded that shipping was not refundable. She admits that she did not read the policy page and has a habit of not doing so. Anyone who has ever purchased one of our products usually calls us ahead of time and tells me that they are a new customer and if they have any reservations about us or our products we will happily pay for the product to be shipped to them and returned on our shipping account as we have been doing since we have been on line. We have three generations of family that work in the business and produce the finest slide products in the business. I am the original designer of the Richard Glatter Slide products as well. This is a case of someone grossly exaggerating the facts as they took place and never communicated to me any concerns before placing her order. In response to her claim who reads the policy page stuff anyway, apparently all of our customers but her. This is the first time in ten years that I have had to respond to anything negative regarding this company. I will do anything for any one of our customers and we have always kept the customers first.  I challenge anyone to call me and see if they are not treated better than they have ever been by any company on line or off.

It just seems to me that they could have mentioned this to me when I called about returning the merchandise. I guess I'll be reading all return policies very closely from now on (honestly, who reads that stuff online anyway??

- Okay the specific reason why it is in writing and they just don't tell you.  Because lets just say that they told you about the restocking fee.  You return it and then have "amnesia" and would swear on your great-grandmothers grave that they never told you that.  Even if they did tell you when you called, that was after the purchase and you would have been more upset that they didn't do something before the sale. 

That is why it is online and all the more reason why if you are going to buy from ANY merchant you can't just say well "who reads that stuff online anyway".  The conditions and policies are not there to take up space, they do have a purpose. 

When you read them beforehand if you don't like their policy then don't buy from them.  However, whether or not you agree with it most stores now have some sort of restocking fee..including local retailers.

Also, I am not saying that it is right if they were rude.  I am strictly talking about the return policy.