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  • Report:  #135416

Complaint Review: Brown & Brown Nissan - Tempe Arizona

Reported By:
- Chandler, Arizona,
Submitted:
Updated:

Brown & Brown Nissan
7755 S Autoplex Loop Tempe, 85284 Arizona, U.S.A.
Phone:
480-598-6000
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I just took my mini van in for some minor, cosmetic work to be done before the bumper to bumper warranty expires. It's a 2002 Nissan Quest that I paid almost $30,000 for in December of 2002.

Everything that was wrong I got an argument from the service guy. Drivers side door panel is discolored, he told me it was from dirty arms being rested on there even though it is the whole door and not just the top, I took it to an auto detailer that told me it was definitely a manufactures defect and they need to replace the panel.

The side door rattles really loud, he rolled his eyes at that one but said they would fix it. The front bumper has clear coat peeling off, first he tried to tell me it was from rocks hitting it and damaging the paint,I disagreed and asked for someone else to look at it. The body shop guy came and said it had been wrecked, he said he could see where it was sanded and the paint didn't even match, at that point the service guy told me that I had to take it to whoever fixed it....this car has never been wrecked, I asked for someone else.

The manager for the service department came out, I have got to say he was really nice and seemed to be the only competent one there. He verified that there was body work done on the front, after I told him it never happened and I was the original owner he had someone run the VIN, came back as wrecked before we bought it, on the lot!

They fixed it there and never said anything to us before we bought it, if they would have I would have gone with a different van or at the very least asked for a huge discount. Is there anything I can do about this? I really feel taken advantage of, they will fix it but not without a fight and I bought a wrecked car at a new price!

Ripoffreport Report Image

Clearcoat chipping off from where the car was repaired.

Ripoffreport Report Image

Ripoffreport Report Image

Where the door panel is discolored, service guy denied the repair saying it was dirt that would come off with simple green. Tried it and it didn't budge, took it to a detailer and he confirmed it is a manufacturers defect and needs replaced.


Dawn

Chandler, Arizona
U.S.A.


14 Updates & Rebuttals

Stick

Phoenix,
Arizona,
U.S.A.
This posting is for Patrick in Gilbert, Arizona

#2Consumer Suggestion

Mon, March 21, 2005

I know of many law suits in this city where the dealer had to bite the big one. Most of the time car buyers are not willing to take a chance in a court of law. For some reason they do not want to meet up with a lawyer and explain what is going on. I know for a fact that there is 2 lawyers in this city that love to bend car dealers over. Contact the Editor of this web site and ask if he will give my contact info to you. If you do some deep research you might find more info about the history of your car. Who knows maybe you car fell in the title washing scam and you are the now victim. This state is like a BIG FAT HUB for title washing. Cars get whacked in this state, then get shipped to other states that do not label titles as "SAVAGE" and they get half a*s fixed and titled in those states and shipped back here to sell to AZ car buyers. None disclosure is a big problem in the auto industry. If you were willing to court and an expert witness at your side with a legal hot dog you might just win BIG! I know of a lady that I help win her law suit and she got a $26,000 dodge truck for FREE. I am on the case of a Kia dealer and that victim might get her new car for FREE and some cash to boot. I have all need doc's to win big. I caught them RED HANDED. Their salesman gave me everything I needed to get a case filed. Patrick put your "MAN BOOTS" on and go get many quotes at auto body shops to a complete repair to make the car right. You know that way the car should have been repaired. Go to 3 or 4 body shops and act like you want then to clean up the poor work that has been done to your car. Then you file suit and show a jury what other body shops said to you. Trust me dude it's not hard.


Stick

Phoenix,
Arizona,
U.S.A.
Dawn I hope you find this informative reading

#3Consumer Suggestion

Mon, March 21, 2005

Dawn maybe they did not want to tell you about the car you bought because they might fear that you might JET real fast to a different dealer down the road. Car dealers do not like the fact that there is so much competition in the valley. They know that you can get up and jet out and slide to the next "Sled Show" down the road. Most car dealers do not want to tell you any thing that will anger you before you sign the dotted line. This state will not pass a 3 day cooling off period law because many car dealers will squeal like a suck fat pig if they do. Now I know for a fact that many car dealers are very deceptive. I am involved in a law suit against Kia dealer that has sent a fraudulent credit application to a bank for a loan approval. What the dealer did was sell a car buyer a car. Car buyer goes home thinking "It's all good" Next the dealer takes the car Buyer's credit app and makes some big changes to both buyer's info. Like income, marriage status, longevity on one's job and they also to the bank that one buyer/cosigner had a job making $75,000 a year. He had no job at all. the dealer told him he did not need a job to be on the loan. I old the buyer to contact the bank that did the car loan and ask for a copy to the credit app that they the bank got from the car dealer, and BAMMM The car buyer got a big FAT SURPRISE. FRAUD! I am thinking of posting a copy of the car Buyer's credit app for you all to see. I got involved in a different car buyers car deal where a Chevrolet dealer reportedly did the same thing. I no invite you to that Rip Off Report for some informative reading. look at the pic's I posted. Look at the PIC of her credit app and the areas in yellow. Also scroll down to the 3rd PIC and you will see that they had her sign 4 different car buying contracts. On the last contract they had her sign they kicked her trade out of the car deal and never told her, She now has a FAT REPO on her credit report That she did not ask for or deserve. http://www.badbusinessbureau.com/reports/ripoff52158.htm Dawn you asked me some questions about the auto industry. I will help you and others any way I can. I would like to ask you to do me a big favor. I would like to ask you to email the following people at 550 KFYI AM. It's an AM radio station that say they are a 'TALK Radio station. Try emailing the following talk show hosts and try to ask them why they will not let Stick Tell all of what he knows about Fraud and deceptive ways in the auto industry. See what they email back to you and then post all of their replies on this Rip Off Report. Dawn car buyers are not informed of auto dealer scams and Rip Off's because the media "Talk radio, News papers and local TV stations get most of their advertising money from car dealers. I am willing to bet that at least $350,000 every weekend goes to the AZ republic each week. One could guess maybe $1,400,000 $1.4 Million a month might be going to the AZ republic each month from local car dealers. Maybe even more. That being said who is going to be expose? The none advertisers! Now email each of the following people at 550 KFIY and ask them why they will not help inform car buyers of new car dealer scams. Post all replys that you get right here on this Rip Off Report so I can pick them apart! If it were not for radio advertisers these Microphone MUTTS would not have a job! [email protected] [email protected] [email protected] [email protected] Ever want me to most more of what I know about the auto industry, post a request and I will type away for one and all. Damm I wish a had a Talk show of my own. I would RIP the auto industry a new Corn hole LIVE one the AIR. I don't care what state you live in, email these Microphone MUTTs and let's beat the talk radio industry into submission so we can air auto dealer Rip Off's. Jacobs your Microphone does not reach the numbers that this web site does nor will it EVER! The internet will always kick the a*s of all Mic Mutts.


Adolph

Elkhart,
Indiana,
U.S.A.
New car damage disclosure

#4Consumer Comment

Mon, March 21, 2005

The following is policy which the dealers in Michigan must follow. Most states have such disclosure laws on "repaired new" cars. A person must remember, however, a "demo" is NOT a "new car". Many dealers circumvent the damage disclosure laws by entering the vehicle in their "demo" plan. Voila! A car that fell off the car carrier is now on the market after repairs. MICHIGAN: "What are regulations on damage disclosure? Dealers must disclose damage to the consumer if the amount exceeds 5 percent of the Manufacturer's Suggested Retail Price (MSRP) or $750 for surface coating repairs, corrosion restoration or a combination of the two. The disclosure must be made before the consumer signs the RD-108."


Dawn

Chandler,
Arizona,
U.S.A.
Patrick- check the vehicle service file at the dealer

#5Consumer Comment

Sun, March 20, 2005

That is how I found out about mine. The original service guy told me it had been wrecked and since I bought it new I had to have been the one that did it, only when I went started yelling did the other guy come out and ask them to run the service file. I would have never thought that something like this could happen. Someone else told me it only gets reported to the VIN if the damage exceeds a certain amount of money. The service manager said that it happens all the time, they get scuffed just coming off the truck or minor mishaps caused from being on the lot.


Dawn

Chandler,
Arizona,
U.S.A.
Paul.. your the best! I think this is the answer I was looking for.

#6Consumer Comment

Sun, March 20, 2005

I will never have the new, undamaged car I thought I bought but by doing it this way I can at least make sure it is fixed by someone that knows what they are doing.If the court does not rule in my favor I am no worse off than I am now. Thanks so much for taking the time to answer this. I will post updates here as I get them.


Patrick

Gilbert,
Arizona,
U.S.A.
Hey Stick, I need some advice please.

#7Consumer Comment

Sun, March 20, 2005

Stick, I have really enjoyed reading all of the information you have provided to consumers, especially regarding the underhanded and sneaky tactics used by the car dealers. I have also experienced some of the same problems that have been mentioned on ROR. But now I am a more informed car buyer as a result of these reports. This report, however, has struck a cord with me, and I'm now wondering if I was also a victim of having bought a repaired vehicle as new. Long story short, I purchased a 2004 Ford Taurus from Earnhardt's at Ray Rd & I-10. During the sale, the salesman mentioned briefly that the tail light on the right side had been damaged and replaced. At the time I thought nothing of it as it was just the tail light. But over the past year, I have noticed some odd things about the entire right side of the car. I have a small paint peel on the leading edge of the rear door. The bottom corner of the front door is dented outward. The right side of the hood does not line up with the fender (it is raised slightly above the fender line). The front and rear door seams do not line up as they should. There is damage to the interior window molding on the rear door. I realize that these are all very minor items. But when you add them all together, along with the fact that the salesman said there was damage to the tail light on that side, I have a sneaking suspicion that the car was damaged way more than we were told. Since the repair work (if any) was most likely done by their shop, how could I find out if there was other damage I was not made aware of? Would Carfax have that? If I find there is more damage, what action should I take? Any advice you have would be welcome.


Paul

Anaheim,
California,
U.S.A.
When honesty and money compete, money usually wins.

#8Consumer Suggestion

Sun, March 20, 2005

It appears that's what happened. The car was damaged before you purchased it. Naturally, that would reduce its value as a new vehicle. So, that explains why it was concealed from you. Car dealerships tend to live for today's income. They don't think long term. Sell the vehicle as high as you can today. You may never see the customer again. That's the mentality. You do have a cause of action if you can demonstrate your damages to a court. I don't mean just the car bumper. I'm talking about money. Courts work from the standpoint of monetary loss. The first thing you need to be able to do is show that the vehicle was not repaired correctly and thus, did not qualify to be sold a new. You need to establish an amount of loss. That's what you will be asking for. You will need to be able to verify this to the court in the form of statements from body shops or estimates showing loss of value. Any lawsuit that you instigate will need to be addressed by the car dealership. They may offer you something in exchange for simply dropping the suit. Nuisance value. That could be hundreds. Possibly as much as $1500. Any time you suffer monetary damages, you have a cause for action. The only question is whether a court will decide in your favor or not. Be aware that it's hard to do spot repairs to a vehicle. Especially clear coat/base coat finishes. I suspect the same thing will reappear after several more years.


Dawn

Chandler,
Arizona,
U.S.A.
Thanks so much Stick! Why can't companies be honest anymore? I don't understand why they didn't tell me up front it had damage, seems so much easier to do!

#9Author of original report

Sun, March 20, 2005

When I first read I thought it was someone telling me I couldn't win so just give up. I have never thought to read there before buying anything, I know better now but my first stop will be right here. Why can't companies be honest anymore? I don't understand why they didn't tell me up front it had damage, seems so much easier to do that and have a happy customer than to lose buisness because of something so small on their part. I am dropping this off next week to be repaired. I will be out of a car for a few days but am hoping they will do the job right this time so I wont have to deal with it again.


Stick

Phoenix,
Arizona,
U.S.A.
You can't get the inside scoop from the BBB. Only The Rip Off Report will let you read what car buyers are saying!

#10Consumer Suggestion

Sat, March 19, 2005

Dawn what I am saying is, go to the below URL and see how many law suits this car dealer has been involved in. When you get to the below URL and take a good look at case # CV2002-000443 When you look at this case look at the very bottom of it and read the money part. Car buyers should always come to this web site before going to any car dealer. You can't get the inside scoop from the BBB. Only The Rip Off Report will let you read what car buyers are saying! Again I can't say who was wrong but you might find this info good reading. http://www.superiorcourt.maricopa.gov/docket/civil/caseSearchResults.asp?lastName=&FirstName=&bName=brown+and+brown+nissan&x=78&y=14


Stick

Phoenix,
Arizona,
U.S.A.
You can't get the inside scoop from the BBB. Only The Rip Off Report will let you read what car buyers are saying!

#11Consumer Suggestion

Sat, March 19, 2005

Dawn what I am saying is, go to the below URL and see how many law suits this car dealer has been involved in. When you get to the below URL and take a good look at case # CV2002-000443 When you look at this case look at the very bottom of it and read the money part. Car buyers should always come to this web site before going to any car dealer. You can't get the inside scoop from the BBB. Only The Rip Off Report will let you read what car buyers are saying! Again I can't say who was wrong but you might find this info good reading. http://www.superiorcourt.maricopa.gov/docket/civil/caseSearchResults.asp?lastName=&FirstName=&bName=brown+and+brown+nissan&x=78&y=14


Stick

Phoenix,
Arizona,
U.S.A.
You can't get the inside scoop from the BBB. Only The Rip Off Report will let you read what car buyers are saying!

#12Consumer Suggestion

Sat, March 19, 2005

Dawn what I am saying is, go to the below URL and see how many law suits this car dealer has been involved in. When you get to the below URL and take a good look at case # CV2002-000443 When you look at this case look at the very bottom of it and read the money part. Car buyers should always come to this web site before going to any car dealer. You can't get the inside scoop from the BBB. Only The Rip Off Report will let you read what car buyers are saying! Again I can't say who was wrong but you might find this info good reading. http://www.superiorcourt.maricopa.gov/docket/civil/caseSearchResults.asp?lastName=&FirstName=&bName=brown+and+brown+nissan&x=78&y=14


Stick

Phoenix,
Arizona,
U.S.A.
You can't get the inside scoop from the BBB. Only The Rip Off Report will let you read what car buyers are saying!

#13Consumer Suggestion

Sat, March 19, 2005

Dawn what I am saying is, go to the below URL and see how many law suits this car dealer has been involved in. When you get to the below URL and take a good look at case # CV2002-000443 When you look at this case look at the very bottom of it and read the money part. Car buyers should always come to this web site before going to any car dealer. You can't get the inside scoop from the BBB. Only The Rip Off Report will let you read what car buyers are saying! Again I can't say who was wrong but you might find this info good reading. http://www.superiorcourt.maricopa.gov/docket/civil/caseSearchResults.asp?lastName=&FirstName=&bName=brown+and+brown+nissan&x=78&y=14


Dawn

Chandler,
Arizona,
U.S.A.
People that don't pay their car loans?

#14Consumer Comment

Sat, March 19, 2005

I don't get it, what does that have to do with me? I pay my car payment on time I promise. I just want what I paid for and that is a new, unwrecked car. I don't think taking it back to them to fix it will do me any good since they didn't fix it right the first time. Got lawyers covered through Hyatt legal, it only cost me court fees so I will go there if I need to.


Stick

Phoenix,
Arizona,
U.S.A.
Hey Dawn you might want to read what I posted for you.

#15Consumer Suggestion

Fri, March 18, 2005

Can't say who was wrong or who was right but I can say this below URL is informative reading. Go read these and post your thoughts. Again I can't say who was wrong but you might find this info good reading. http://www.superiorcourt.maricopa.gov/docket/civil/caseSearchResults.asp?lastName=&FirstName=&bName=brown+and+brown+nissan&x=78&y=14

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