Louis
United States of America#2Author of original report
Wed, July 06, 2011
TO: AUTHOR: Robert - Irvine (U.S.A.)
SUBMITTED: Tuesday, July 05, 2011
The "one day" that I walked into the restaurant wasn't written to say it was the ONLY day I walked in. One day the air conditioner was out and it was stifling hot. Hope that clarifies it for you. That one day turned into two...turned into three.
...I'm one of many (former) long time customer of this restaurant. I watched many employees flee after a manager named "Angelica" was hired. Her boss, "Diane", thought Angelica was the best manager ever. Because they are bosom buddies, I've been told. Angelica was lazy, went out on "disability" after she burned herself with a coffee pot or something, never to return. There were great employees...it was a friendly atmosphere. One current employee "DREADS" going to Wincheseter. Dreads it. Think about it. Gabriel equals Angelica in laziness. The individual spends hours on his cellphone...you never see him working to clean up the place. This former customer helped keep the place clean. A CUSTOMER! Gabriel throws all the bagels out at the end of the day
when a competitor up the road has churches and homeless shelters come in and take the food away. Do the math. It's disgraceful how high the prices are for such poor service and unqualified management. This is not a reflection on the new hard-working employees. They aren't trained properly. I've been told they have a card that has how to make a sandwich that new employees are supposed to read while serving a line of customers. That's how "Lilly" allegedly trains her new staff. She lets the customers train them.
I knew there were problems but I didn't know until they harassed this customer really how bad it is in Winchester. Angelica whacked a man with her hand ...she thought it was funny. It was assault and the guy was NOT happy about it and reported it internally. They have 'red flagged" him.
Imagine if a customer whacked a woman manager on the back ...a big slap on the back trying to be humorous? She'd have called the police in a heartbeat. So why are good customers who don't report misconduct to the police harassed? Because this location doesn't care about doing business. It's a joke.
The customer is the problem if he or she doesn't allow the dictators to leave a dirty floor, not pick up after the huge amount of kids come into the place during the school year (lunch break) or pick up after the children whose parents let them throw garbage on the floor.
There have been some great managers. The key is that when an excellent manager gets fed up and moves on, Gabriel can't replace them. He insulted current manager "Lilly" by saying he wanted a dozen like Nancy. Right in front of Lilly's face. Lilly might be unqualified (that's from an experienced manager talking to me about her) but you don't say that to the manager's face and embarrass her.
What a shame. Bruegger's Bagels is a good product and so many people had good times here. But you can't have dictators as "regional managers" sending employees to Worcester or to places hours and hours away and expect to keep the clientele happy. Blame the district or regional managers and tell Vermont that there's "trouble brewing from the regional managers" instead of coffee.
They should be brewing coffee. The managers are so egotistical...Diane and Gabriel especially...that they have to go after customers now that they've pushed so many employees out the door.
A lot of victims from this one Bagel shop. Stop in...see how "friendly" it is now that all the good people have fled. Bruegger's has a good product...it's a sin they let a regional manager sully their good name by creating public safety hazards. The Board of Health is allegedly investigating them.
mr rik
miami,#3Consumer Comment
Wed, July 06, 2011
with places that don't care about their customer.
That's a sure way to get food poisoning...
Robert
Irvine,#4Consumer Comment
Tue, July 05, 2011
For someone who just walked into this store one day you seem to know a lot about what is going on.
It does make one wonder if perhaps you were one of the two "great" employees that were let go.