- Report: #434999
Complaint Review: Bryan Castles - Bryancastles.com - Retrochimp.com - Frisco Texas
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Bryan Castles - Bryancastles.com - Retrochimp.com
20528 Hackberry Creek Park Rd Frisco, 75034 Texas, U.S.A.
Phone:
817-733-9699
Web:
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Bryan Castles - Bryancastles.com - Retrochimp.com Bryan Castles took deposit on a web project and did not deliver. Frisco Texas
Bryan Castles too deposit of $875 for web project and failed to deliver. When pressed he through a bunch of broken code onto the server. Finally after several missed deadlines to correct the issue I requested a refund of the deposit. Bryan agreed to refund the money but has since dropped of the planet. I have sent multiple emails to him to no avail. I finally copied his wife on the emails and received back a response saying that she has nothing to do with Bryan's business. Byran's last communication with me is as follows:
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I understand your position, and I haven't tried to tell you that I think you are wrong, or responding inappropriately to your position. I have only assigned a value to my partial work that you don't agree with, and that is perfectly acceptable as well given that you have no plans to utilize my work going forward. That said, I have received your written (email) request for refund of the deposit for design and development services on 2-16-09, and will provide the requested refund of $875 within 30-day of the request, or 3-18-2009.
I understand your desire to draft up documentation for legal purposes, however be aware that documents that reflect a refund date other than that listed above are not automatically agreed to by me, and will be handled separately from my response (this message) to your refund request.
I understand your position and right to take any necessary action to collect, and am happy to co-operate within the limitations of what's been outlined above, and within the messages dated today regarding this project. Beyond that, any other options or discussions will have to be agreed on separately.
I'm really sorry to see this project go the way it has, it was neither my intention, nor my desire for it to do so.
Thank You,
Bryan Castles
817.733.9699
http://www.bryancastles.com
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WB
Frisco, Texas
U.S.A.
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I understand your position, and I haven't tried to tell you that I think you are wrong, or responding inappropriately to your position. I have only assigned a value to my partial work that you don't agree with, and that is perfectly acceptable as well given that you have no plans to utilize my work going forward. That said, I have received your written (email) request for refund of the deposit for design and development services on 2-16-09, and will provide the requested refund of $875 within 30-day of the request, or 3-18-2009.
I understand your desire to draft up documentation for legal purposes, however be aware that documents that reflect a refund date other than that listed above are not automatically agreed to by me, and will be handled separately from my response (this message) to your refund request.
I understand your position and right to take any necessary action to collect, and am happy to co-operate within the limitations of what's been outlined above, and within the messages dated today regarding this project. Beyond that, any other options or discussions will have to be agreed on separately.
I'm really sorry to see this project go the way it has, it was neither my intention, nor my desire for it to do so.
Thank You,
Bryan Castles
817.733.9699
http://www.bryancastles.com
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WB
Frisco, Texas
U.S.A.
3 Updates & Rebuttals
Wrb
Frisco,Texas,
U.S.A.
Bryan Castles - Bryancastles.com Bryan Castles took deposit on a web project and did not deliver. Frisco Texas
#2Author of original report
Wed, March 18, 2009
Bryan Castles took deposit of $875 for web project and failed to deliver. Previous projects with Bryan had been mostly completed on time and budget. However this project was very time sensitive and Bryan completely dropped the ball with the project causing us delays and extra expense in hiring a second designer. Bryan missed deadlines and had major lapses in communication during the project. Only under mutual threats of lawsuits was a compromise able to be reached.
Wrb
Frisco,Texas,
U.S.A.
Update
#3Author of original report
Wed, March 18, 2009
Of course Bryan has seen this report now and is saying we stole design from him and whatnot. He also said I posted his home address creating liability issues. Of course he is not going to pay which is what we expected all along. Facts are that nothing was stolen and the address used here is the business address used on the invoices he sent to my company.
Bryan
Frisco,Texas,
U.S.A.
Intellectual Property Theft is a serious offense Ross of My411Pages.com
#4REBUTTAL Individual responds
Wed, March 18, 2009
Intellectual Property Theft is a very serious offense Ross, something that you need to be very aware of as you employ contract designers and permanent employees. The issues you post above are dependent on your complete compliance with not using ANY elements of my design, something that you have failed to do as of this posting date. Refunds will not be processed while this remains true, and a secondary resolution would have to be reached as mentioned before. BTW: you have violated the posting requirements here by posting my personal address, and personal phone number. "Please note that reports should NOT contain any of the following: Profanity, obscenity, threats of violence, racist remarks, false statements, personal information (i.e., social security numbers, credit card numbers, home address(es) or phone numbers), or any other information which violates Ripoff Report's Terms of Service; Rumors, speculation, or innuendo unless you have personal knowledge that your statements are true; Trivial comments (i.e., Nice report!) which do not add anything useful to the discussion."
