Larry
Rochester,#2Author of original report
Sat, April 29, 2006
This is a response to BSleep's rebuttal. We finally did get a full refund of everything and bsleep even paid for the return shipping. I should have posted an update, I apologize. However, it didn't come without a lot of persistence on our part and without being ready to pursue further remedies. They admitted in their rebuttal that the mattress had polyurethane in it. As I said, I estimate it was about 33% polyurethane. However their website at the time said, "Absolutely no polyurethane." I have a copy of it. (They have since changed it, to their credit.) Besides, polyurethane deteriorates years before latex so we didn't want that. (I think it's just a way to save money, anyway. We have a bed that is 100% latex from another company now and I couldn't be happier.) They did offer a credit, but we wanted our money back--it wasn't what was advertised, or what we ordered, and it had that dirty spot. We did refuse to ship the mattress at first because they wanted us to pay for the shipping--a hefty $200. Again, it wasn't what was advertised or what we ordered, and it was dirty. They eventually scheduled and paid for the shipping themselves, at which point we were glad to ship it back. As for it all being lies. We have witnesses, a number of pictures, receipts, and a copy of their old website. Hey, you can even see a copy of their old website on the web archive: It says no polyurethane. Now who's lying? CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Larry
Rochester,#3Author of original report
Sat, April 29, 2006
This is a response to BSleep's rebuttal. We finally did get a full refund of everything and bsleep even paid for the return shipping. I should have posted an update, I apologize. However, it didn't come without a lot of persistence on our part and without being ready to pursue further remedies. They admitted in their rebuttal that the mattress had polyurethane in it. As I said, I estimate it was about 33% polyurethane. However their website at the time said, "Absolutely no polyurethane." I have a copy of it. (They have since changed it, to their credit.) Besides, polyurethane deteriorates years before latex so we didn't want that. (I think it's just a way to save money, anyway. We have a bed that is 100% latex from another company now and I couldn't be happier.) They did offer a credit, but we wanted our money back--it wasn't what was advertised, or what we ordered, and it had that dirty spot. We did refuse to ship the mattress at first because they wanted us to pay for the shipping--a hefty $200. Again, it wasn't what was advertised or what we ordered, and it was dirty. They eventually scheduled and paid for the shipping themselves, at which point we were glad to ship it back. As for it all being lies. We have witnesses, a number of pictures, receipts, and a copy of their old website. Hey, you can even see a copy of their old website on the web archive: It says no polyurethane. Now who's lying? CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Larry
Rochester,#4Author of original report
Sat, April 29, 2006
This is a response to BSleep's rebuttal. We finally did get a full refund of everything and bsleep even paid for the return shipping. I should have posted an update, I apologize. However, it didn't come without a lot of persistence on our part and without being ready to pursue further remedies. They admitted in their rebuttal that the mattress had polyurethane in it. As I said, I estimate it was about 33% polyurethane. However their website at the time said, "Absolutely no polyurethane." I have a copy of it. (They have since changed it, to their credit.) Besides, polyurethane deteriorates years before latex so we didn't want that. (I think it's just a way to save money, anyway. We have a bed that is 100% latex from another company now and I couldn't be happier.) They did offer a credit, but we wanted our money back--it wasn't what was advertised, or what we ordered, and it had that dirty spot. We did refuse to ship the mattress at first because they wanted us to pay for the shipping--a hefty $200. Again, it wasn't what was advertised or what we ordered, and it was dirty. They eventually scheduled and paid for the shipping themselves, at which point we were glad to ship it back. As for it all being lies. We have witnesses, a number of pictures, receipts, and a copy of their old website. Hey, you can even see a copy of their old website on the web archive: It says no polyurethane. Now who's lying? CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Will
Poughkeepsie,#5REBUTTAL Owner of company
Thu, January 05, 2006
This customer is absolutely lying about the entire report. We actually upgraded the customer to a Nature's Comfort 6000 Mattress, because the Nature's Comfort 5000 mattress was not in stock. The customer complains that the bed had polyurethane in it, which is true. (The edges around the latex had polyurethane to give the mattress proper edge support so it would have a nice sitting edge. So far 2 upgrades for no extra charge...Now the customer wants to make up a story of blood stains and dark hairs...Which is totally fabricated. The customer was offered a credit on the order and he refused it. We asked them to ship the bed back and they refused to. We offered to replace the cover and they refused it. We as a company did everything in our power to accomodate this customer and they simply refused to be helped. Please do not believe anything you hear on this site as it is inaccurate and untrue. Any one that has questions about this ordeal please call us before you assume that this report is true at all. Thank you for your consideration.