- Report: #305791
Complaint Review: BSM / Grant Search Raven Media - Las Vegas Nevada
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Author Confirmed
Why?
BSM / Grant Search Raven Media
2620 S. Maryland Parkway, Ste 969 Las Vegas, 89109 Nevada, U.S.A.
Phone:
866-3707270
Web:
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BSM / Grant Search, Raven Media Unauthorized charges to my account! Las Vegas Nevada
I have been researching grant info online, and now this company that I have never heard of is charging my account for products and services that I didn't want, receive OR request.
When I try to call, I get an automated system, never a person. I would like to have my money returned. I am unemployed and need all my money...
Carol "Needmymoneyback"
Indianapolis, Indiana
U.S.A.
When I try to call, I get an automated system, never a person. I would like to have my money returned. I am unemployed and need all my money...
Carol "Needmymoneyback"
Indianapolis, Indiana
U.S.A.
3 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Mon, March 24, 2008
Carol, We would be happy to assist you if you would simply call customer service at the number provided in the previous Resolution Offer. Unfortunately, there are about 20 people with the first name of Carol in Indianapolis, so without a mailing address, email address or your last name, there is no way for me to locate your account so that I can contact you directly. Again the customer service number is 866-396-5694 and they are available Monday-Friday 9 am-9 pm Eastern Standard Time. If you have tried customer service and feel that we have failed you in someway or you feel you weren't treated fairly please call me directly at 435-773-1795 or email me at [email protected] and I will be happy to address your concerns ASAP Sincerely, Ryan R.
Needmymoneyback
Indianapolis,Indiana,
U.S.A.
BSM / Grant Search, Raven Media Unauthorized charges to my account! Las Vegas Nevada at it again!
#3Author of original report
Tue, March 18, 2008
I now have several charges and no response and the bank is no freaking help! This company no has me for around $100. That may not be much to them, but it's alot when you are living in a depressed economy! Anyone out there get any help?
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#4UPDATE Employee
Mon, February 04, 2008
First of all let me offer my sincerest apologies to Carol. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the 1st paragraph of the Terms and Conditions of the offer. The reason we do this is that we want our customer's to have an opportunity to utilize the services, to see the value of them, before we begin charging. The trial period is free for 7 days and we would not have charged Carol had she canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer ends. When you order our product you must select "Ship My FREE Kit!". Right next to that button is the following statement: Terms and Disclosures. By clicking "Submit" I am ordering the Grant Master CD and trial membership for one dollar and ninety-seven cents, after the 7-day trial I will be charged thirty-nine dollars and ninety-five cents a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding and Network Agenda for seven dollars and ninety-five cents a month and nine dollar and ninety-five cents a month thereafter, should I choose not to cancel. I have read and agree to the PRIVACY POLICY (last updated: 02/12/2007) & Terms and Conditions. Charges will appear on credit/debit statements as "GrantSearchAsst".To cancel call 1-866-396-5694, M - F, 9am - 9pm EST. Carol, please contact customer service at the number listed above. There you will find a helpful agent waiting to assist you with your concern. If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at [email protected] and I would be happy to address your concerns ASAP. Sincerely, Ryan R.
