- Report: #1408129
Complaint Review: Bud Clary Toyota of Yakima - Union Gap Washington
-
Author Not Confirmed
Why?
Bud Clary Toyota of Yakima
2230 Lomg Finre Road Union Gap, 98903 Washington, USA
Phone:
509-349-5049
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Bud Clary Toyota of Yakima Buyer Beware- Bud Clarty Toyota of Yakima Union Gap Washington
Today was horrible. My husband and I have been looking for an AWD vehicle. I emailed the dealership with what we wanted to do. I received an email asking if I could bring my trade-in so they could value it but was certain that they had some vehicles in my budget. We drove 45 minutes and allowed the dealership to look at our trade. While they were assessing the trade, we explained what we were looking for. Payment $300-$350 trading our current vehicle that had a payoff. The salesperson stated that he had two vehicles that work with our trade and keep our payments in range. We took a test drive and told the salesperson that we wanted the vehicle. He take us in and writes up a credit application.
We complete it thinking this is the final phase and we were ready for finance. Instead, he comes back with a worksheet that had down payment, trade in, payment, and sales amount. The sales price is higher than what he originally stated. The trade in was the lowest offer ever received on the vehicle. He then asks for money down and starts going through the motion. I again state that we told him what we wanted from start and proceeded to write the information back in the worksheet as discussed. My husband tried to be reasonable and go back through everything.
However, we were both sitting there feeling betrayed. He left to talk to his manager. My husband looked at me and said that we needed to leave. He had never been so insulted or treated so poorly in his life. We were honest and disclosed everything upfront. We already had another car lot with a similar vehicle approved that is 3 hours away. We chose to shop local because they said that they could do what we needed for our budget. The dealership management team needs to fix this. Our credit was pulled by deceipt based off false information if management can't fulfill what the salesperson offered before signing the credit application.
1 Updates & Rebuttals
Robert
Irvine,California,
USA
Really?
#2Consumer Comment
Tue, October 24, 2017
So you were trading in a vehicle that had a payoff AND wanted to keep your payments in the $300-$355 range?
So did you ask other important questions? Such as what is the price of the car, the Interest Rate on the loan, what down payment, how long would the loan be for?
After all with a big enough down payment and long enough loan term even a monkey could get your monthly payments down
to $300/month.
This other dealer is intriguing. Are you saying you already drove out there (6 hours round trip) got the deal totally done and approved but DID NOT buy the car because you wanted to still shop around? If that is not the case, other than wishful thinking what makes you think that they would be any different?
In fact it could be worse. Because they know you have driven 3 hours to get there and will probably be less willing to turn around and leave empty handed. Sure you would be totally upset and dissatisifed, but they may not care about that. They may only care that they actually just got the sale.
I really hope it works out for you, but also wonder how naive you actually are in all of this.
