Complaint Review: budget mobile -

this link is to file a complaint with the california public utilities commision againt any wireless carrier and BUDGETMOBILE:

                                         appsssl.cpuc.ca.gov/cpucapplication/

I signed up for service January 2nd 2015.  I received a  used and bad condition Verizon wireless phone. The service was much worse than the phone itself. i could not make a call without a friend asking me to repeat myslf. The call dropped and i was in the middle of the street at the time!  i called Budgetmobile. i was told to go to a budgetmobile store to switch to T-mobile after i explained that Verizon is terrible in my area and Spritn in much worse. the nearest budgetmobile store ? 45 miles each way. Budgetmobile wants me to drive 90 miles to fix a problem they created.  The coverage map lies and shows excellent service for both VERIZON And SPRINT where i live BUT its not! as much as verizon drops calls SPRINT just has roaming signal and then may not even connect after the call is made.

I sent the VERIZON phone back and then received a replacement.....VERIZON phone :( i called customer service and budgetmobile phone reps. said they will make a note in my account to be sure i get a t-mobile phone. i explained i already did the trouble shooting and was told a note was in the account and a t-mobile phone would already be sent the first time. I sent the phone back and then a week later i called and was told my account was cancelled .I did not qualify..... ????  i was told to re-open service request. 

I opened a second request for phone service and  then spoke with a instant messaging representative to make sure a t-mobile phone would be sent. i was told by the budgetmobile agent a note is in the account and i will be sent a t-mobile phone. a 10 days later i receieved ..... a VERIZON  wireless phone.  i refused the package and sent it back by u.s. mail.  i contacted the budgetmobile reps. over the phone and explained what occured. i was then reassured i would be sent a t-mobile phone as a replacement. i waited again about 10 more day and was sent another ..... VERizon wireless phone. i refused that package as well. I then contacted the BBB and filed a complaint. i also contacted the FCC and filed a complaint.

 LAKISHA TAYLOR from budget mobile suspeneded my account her reason ? "After farther review of the account, Mr. xxxxx does not qualify for a lifeline discount under his income; Mr. xxxxx excesses the annual income amount.  As of 3/10/2015, the account will be suspended. Mr. Otero can always re-apply under another program if his is eligible. "

customer: I am currently UNEMPLOYED. limits for life line service is $25,500. My 6months unemployment MAXIMUM benefit is $10,800 I am $14,700 under the current 2015 income maximum. What actual review of my account was actually made? What information did lakisha taylor review? I am unemployed... I have no further income... How was i found without merit? I was also told by budget mobile that a supervisor would email me this week and it's been 5 says without a response. The information seems vague and an excuse to cancel service they have yet to provide.

so it seems that if you sign with budgetmobile and havea problem ?  there will be terrible customer service. if you continue to try and get customer service ? you account is cancelled or suspended somehow. 

*NOTE* you can refuse the package by putting "refused" on the box and not opening it. budgetmobile will have to pay to have the package shipped back to them an not you.