- Report: #1192251
Complaint Review: Budget Rental Cars - Nationwide
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Budget Rental Cars
Nationwide, USA
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Budget Rental Cars Although, I prepaid for my rental car, when I returned the rental car, there were addititonal charges on the bill. Baltimore Airport Nationwide
I had prepaid for my rental car, but when I returned the car, there were charges on it I had not asked for nor had recieved. For example, they charged me $20 for a cell phone charger. The bill was very unclear how this was added. Several things were listed on the bill as "declined" except for the charges added to me ($70 worth.) I explained that shouldn't they then say accepted next to them. The manager then rudely explained that nothing written by charges means "accepted". I tried to explain that blank spaces don't necessarily = accepted and they should clearly state "accepted". My logic is that if I prepaid for what I wanted, wouldn't I have "accepted" them at the original booking. Also, if I had wanted a car charger, wouldn't I have asked for it when I picked up the car? When I asked if Budget Rental Cars are in the habit of charging people for items and then not giving them, the manager became extremely rude did not care about anything I had to say. This is the worst customer service I have ever had of any car rentals and I will not be using Budget ever again. I will also spread the word to the 4,000plus Naval Academy families that use this airport regularly to stay away from Budget Car Rentals.
1 Updates & Rebuttals
Jim
Florida,What Does The Contract Say?
#2Consumer Comment
Mon, December 01, 2014
The document which governs the transaction is the rental contract which you should have read BEFORE signing it. If there are charges you did not sign for, you have a case. If you failed to read what you were signing, you don't have a case.
