Jim
Anaheim,#2Consumer Comment
Fri, January 18, 2008
The District Attorney will not be able to do anything as state DA's do not have jurisdiction over moving companies performing interstate moves - if the move was within your state, then yes - you might have a case. But there is something else you should know: Budget is a broker and the broker's responsibility for the move ENDS as soon as the movers arrive - their responsibility is to FIND a mover, and that is what you paid them for - not for the actual move itself. What they then do is bid your move out to some mover so bad, that they couldn't exist without the broker or the internet. Legally, that is their responsibility and anything outside of that responsibility would not stand up in a court. I would lodge complaints with the BBB - just for the additional complaint they'll have; that additional complaint might dissuade someone else from using them. I would also lodge a complaint with the Federal Department of Transportation, or the Federal Motor Carrier Safety Administration (FDOT and FMCSA respectively) as they have jurisdiction over interstate moves. Don't expect much action from them though in the short-term, as they are hugely understaffed. BTW - I don't know how long you had to wait without your stuff, but many have waited as long as 30 days past the promised delivery date to receive their items. It doesn't sound like you did - not saying you were lucky; no one is using a scam mover. I'm just saying it could be worse. File your claims for damages (assuming there are any) and best of luck to you.
Jwm
greensboro,#3Author of original report
Fri, January 18, 2008
My furniture finally arrived, after I inconvenience the moving company to deliver @ 11pm. Was told 3 guys would show, unload, and set up. 2 guys and I had to rangle them into assembling my furniture. Was also told we'd be contacted prior to arrival, were not. Was told by supervisior that he'd be available for calls "all night long", wasn't. Straight to voice mail at 9pm. Driver contacted my wife @ 1030 to say they'd be arriving in 20 mins, then dispatch called and made it an hour, citing traffic as an excuse. Traffic doesn't happen around here at 1030. Driver then harrassed my wife on the phone, making the comment "you are inconveniencing us with this late delivery". Then the company lost the screws and assembly instructions to my daughters crib. I was also charged MORE money upon delivery. I've complained to budget. They don't care, they feel that they are absolved of any responsiblility. Don't use Budget. My next step will be contacting the State DA.