Complaint Review: Burger King - Store 11693 - Panama City Florida

There's debate in the congress/senate going on about raising the minumum wage to $7+ per hour. Currently it has been $5.15 for the last TEN years. Do you actually believe that raising their minumum wage is gonna make them; become smarter, improve their customer service skills, increase productivity? Hell NO. Most places pay slightly better then minumum wage now, maybe $5.50 to $6.00 per hour. There's a place, bill miller, a BBQ chain, here in town that pays $2 to $3 per hour more then the rest. $7 to $8 an hour to start. Because they pay better, they generally get the best folks around. They work them hard and teach them hard and demand top notch work. If and when a minumum wage raise goes into effect, they'll have to raise their pay scale to again be on top. On the other hand, congress and the senate have given themselves appox. TEN pay raises in the last TEN years. And look what it's done. We have the same old crappy people giving us the same old crappy service out of D.C. Now I'm sure there are some folks who do deserve a raise. But, the only thing it's gonna do is raise the price of the food they sell. It sure isn't gonna improve any of the shortcomings of their staff. What was that story, the other day, about edwards railing about the plight of the poor while building his $4 or $5 million dollar house?

I thought that I might at least get some sort of boiler plate reply from my complaint to HQ but they didn't bother to reply. I don't go there anymore, I found a Micky D's on 23rd and frequently they have the 2 1/4 pounders for $3 so they now get my business. In total drive it is about 4 blocks more each way but their fries are a lot better than BK's!

Cory: I use to be a night Mgr for Red Barn about 23 yrs ago, I had a few stories like that. Even with free stuff, you still get nasty people. I learned to wait and laugh later at some people. We use to get people ask us how many pieces of chicken were in a nine piece bucket. As far whoever made the comment that they don't get paid enough, that's pure BS. they get paid what they get paid. BK ads state: Have it your way, right? I don't give a rats a** what someone gets paid. Just do your job. If you're not paid enough, work elsewhere.

My brother-in-law opens up a subway type place and invites us to the grand opening. My sister-in-law, his sister, orders a sub with no onions. It comes with a couple of onions on it. She complains to him. He says something to the affect, take the onions off, you're getting it for free. She says, Oh no, they've touched my sandwich, I have to have a whole new sandwich, one untouched by onions. I died laughing. Welcome to retail.

I've had plenty of this stuff happen. We also got trapped into going to places that give terrible service because they were close by and this doesn't help improve their service, believe me! It more gives them a good laugh if they remember you. Only way to get them is to spread the word as far as possible and to keep complaining until they get sick of it and take some action.

It sounds like you were being a jerk. "I went over this twice with her."? People who work in fast food do not get paid enough to put up with your nonsense. Good customer service is about treating people like they deserve to be treated... and if you deserve to be treated poorly it makes one less problem for them when you don't come back.

1) It is the closest fast food place, 2) Of the 10 times mentioned, not ALL were disasters 3) You always hope that service will get better 4) After too many poor meals (as described above) a letter to the CEO is in order so perhaps they will get on the ball at this unit

You received bad service/food there, yet you have been back TEN times? If you just keep rewarding them for the poor service/food, they will never learn. When they have NO customers left, maybe they will get a clue.