Complaint Review: businessloaneasy.com - New York New York

After purchasing the software from businessloaneasy I email them for help and was told that they do not assist with completing the application. This was rediculous since its their software and I did pay then to help me with the application. Well they charged my card for $498 and a week later they carged me another $498. I email them again and here is what I got back..

If you read the refund policy you will find out that there is a clear statement that says that if you threaten us in any way that we will no longer handle your work nor give you a refund.  Also it states that if you have pursued a chargeback that it ends the relationship.  In addition it says that if you have been rude and demanding over and over again that we reserve the right to end the relationshiop.  It also states that if you are not following what we requested of you then that too is a reason for ending the relationship.  Finally demanding illegal things to be done ends the relationship.

You demanded that we do the business plan for you and we have repeatedly told you that this is not possible for legal reasons.  You filed a number of chargebacks which you lost because you were wrong.  You have been rude and this letter is your continuing to be rude and demanding.  You have not followed simple requests that were easy to do.  Finally you are threatening us in this letter. 

The forms are PDF forms and you did them before without a problem.  In fact we did receive your business plan and other documents but you then decided to demand that we do the work for you which is illegal.   Now you claim that we provided you with no support which is also a lie.   You state rudely in your letter that your accountant being off on mondays is bad customer service.  For your information the accountants are available from 9am to 8pm e.s.t. daily tuesday through friday and half a day on saturday.  They answer all emergencies at any time on saturdays, sundays and mondays.  The customer service dept is open every day from 8am to 8pm monday through friday. 

You have been denied a refund by our company.  You were denied the chargebacks also.  We don't care what you do at this point.  But you should be aware that it is a federal crime to threaten any business via the internet in relation to money or whatever else and now that you have alerted us as to your extortion plan we will use that in a court of law if we have to.  At this point our business is resolved.  I have ordered that no further communication be done with you and that all work cease on your account precisely because of the items listed above that you have done that are prohibited by our policy.  Do not contact this company or anyone hear ever again.  This is your cease and desist warning.

Let me make myself completely clear to you.  First of all the Refund Dept. and Chargeback Dept has already made a final decision in your case and nothing is going to change that, and you are not going to get a refund no matter what you do.  That decision was final and the company does not change final determinations under any circumstances and does not care what you do at this point.  The company will not give you a refund because it has already been decided and it will not happen.  Nothing will change that.  You will not be refunded any money under any circumstances whatsoever and that is final.  Threats, Intimidation and Blackmail tactics do not make any difference except that my office comes in and it becomes a criminal matter.  At this point I am issuing you a clear Cease and Desist Order, and if such is not followed from this point onward, we will pursue criminal charges for harassment against you.

I was alerted to your message and as the security criminal investigations officer of this firm I am required to email you a response immediately.  Your message you just delivered to us is a criminal act.  You should be aware that it is a federal crime to threaten in any way over the phone or internet and use intimidation, harrassment, threats or any blackmail tactics to try to get money out of someone whether it is for a refund or anything else.  Also it is a federal crime to harrass a company for whatever reason using the internet or email over state lines or to threaten in any way whatsoever or to do harassing actions.  you have now committed a number of criminal acts to us as well as stated criminal intention for future actions.  At this point since you have threatened I am going to take action the first time I hear of one thing that you do that is harrassing.  This is your notice to cease and desist.  You have been notified.

Whether it is a refund you are talking about or anything else it is 

still a crime and the refund situation has nothing to do with your 

actions.  There are limits and you have passed those limits with your 

email that you just sent.  We can and will prosecute you for this if 

it continues.  I would advise you to cease and desist at this time 

with your threats and with your actions.  None of your threats or 

stated actions will make any difference whatsoever in relation to any 

decision that has already been made, except to probably land you in criminal court and a federal prison should it continue.  Consider yourself warned.  This is the last email you will get from my office and if I hear of anything I will pursue you for criminal charges immediately.  Do not email me back.  Do not contact this company ever again, in any way whatsoever, including calls, emails, letters or anything else from this point onward.  Our business is done with you and there is no longer any discussion about it.  Your Threats, Intimidation, Blackmail Tactics, Rudeness and Wrong Behavior is now past the point of communication any further.  I do not want to hear anything else in relation to you or your situation.

Thanks