- Report: #726084
Complaint Review: BUTLER RESTORATION - okla.city Oklahoma
Reported By:
robert -
okla.city, Oklahoma, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
BUTLER RESTORATION
okla.city, Oklahoma, United States of America
Phone:
405-488-2170
Web:
www.butlerrestoration.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
BUTLER RESTORATION The Butler, Insurance Mitigation Scam/ Deceptive Business Practices/FRAUD okla.city, Oklahoma
These Lying Thieves upon arrival at the disaster site asked if the adjuster had arrived yet, I said,"No" and then they went to work cutting out the drywall 4 feet from the floor. This was also in areas that did not see water damage. Left huge mess at my business and they would not respond to numerous texts,emails and phone calls to come clean it up. BUTLER damaged my property even further from the demolition they created and were unable to get ALL the water out.
My Ins.Adj. has a file all about this traveling,gypsy-like operation. I Made down payment in cash ($3,500) got receipt and now they want my credit card to finish paying what they claim I owe. ($18,753.88) for sucking up water from carpet and trashing the place. Mexican workers at Butler were caught stealing items from employees desks (Camera caught this) since they arrived at night. I am suing the H*LL out of these guys! BBB has a file on their operation too. Insurance company says they have dealt with this crew before.
My Ins.Adj. has a file all about this traveling,gypsy-like operation. I Made down payment in cash ($3,500) got receipt and now they want my credit card to finish paying what they claim I owe. ($18,753.88) for sucking up water from carpet and trashing the place. Mexican workers at Butler were caught stealing items from employees desks (Camera caught this) since they arrived at night. I am suing the H*LL out of these guys! BBB has a file on their operation too. Insurance company says they have dealt with this crew before.
1 Updates & Rebuttals
The Butler Group/ Butler Restoratio
Wichita,Kansas,
United States of America
Response Letter
#2UPDATE Employee
Tue, May 10, 2011
May 10, 2011
Dear Concerned Client,
Thank you for taking the time to communicate to us that we have not met your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Please accept our sincerest apology for any inconvenience we have caused you. As a company, we stand behind our word and compliance. Therefore, it is our goal to retain you as a satisfied customer and hope to serve you again in the future.
As the Director of Client Relations I welcome your call or email in order to bring resolve to any concerns that you may have.
Sincerely,
The Butler Group/ Butler Restoration
Andrea Romero, Director of Client Relations
[email protected]
Main Office (316) 682-4034
Cell (316) 253-8575
